West Nottinghamshire College (Revive) (1412 reviews)

Comment

My visit was really good but I was scheduled for a pedicure today 25th Jan. I arrived on time at 9.30pm. My therapist had called in sick but I was assured there was another girl to do my pedicure. At 9.50 I went to ask if I should reschedule I was told it would t be log . At 10am I enquirer again and told it would be 5mins. The therapist came to get me at 10.05 We went in the treatment area as d there was no hot water . I left 45 mins. after my scheduled time and without a pedicure, dry disappointing

Comment

Very welcoming on reception. All areas clean. Only slight improvement for perfect would be waterproof bags for wet swimwear & sometimes there's been cleanser to remove make up. Thanks for relaxing time

Comment

Whilst I was treated professionally and friendly as usual by the salon staff especially Claire, during the course of my visit I needed to use the toilet and as I feel uncomfortable going through the reception area whilst I have my roots being 'done' I had in the past used the toilet in the spa changing room but was told that was not allowed the last time I visited. This time I was told I could use the accessible toilet/changing room in the spa. As I work with people with disabilities, I was concerned to note that the red alarm cord was tied round the arm that lowers next to the toilet when it should be hanging free to the floor in case anyone fell, plus if the arm was to be lowered with the cord tied round it, it not only would set the alarm off but in all probability break it. Also it is nigh on impossible for one to reach the toilet paper. There is a place on the aforementioned arm for a toilet roll to be placed. When I mentioned this to Clare she asked me to look in the accessible toilet passed the reception area. Once again the red alarm cord was looped round, this time a grab handle when it should be hanging loose to the floor, also yet again it would be near impossible for a person with disabilities to reach the toilet paper whilst sitting on the loo, this time however there is no facility to put toilet paper within easy reach. I hope that this can be looked into and rectified as a matter of urgency. I am willing to discuss this matter with anyone.

Comment

Lauren is an exceptionally adept and intuitive therapist.