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The Nail and Body Boutique (3928 reviews)



Ranked 36 of 49 in South East

15 Lesbourne Road, Reigate, Surrey, RH2 7JP, United Kingdom

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You can book at The Nail and Body Boutique Reigate online using our Book Now button located above. Select from a list of services offered, pick your favourite The Nail and Body Boutique staff member and book from the dates available.

The Nail & Body Boutique offers a range of luxuriously relaxing treatments using the finest product ranges which will deliver unparalleled refinement and results every time. Our professional dedicated team will deliver the ultimate experience to you through consultation, professional advice and tailored treatments, targeting your needs and concerns, resulting in perfect treatments designed for you to relax, rejuvenate, repair and refresh. 

Reviewed by 3928 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Nail and Body Boutique were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 18:00
SAT 09:00 to 17:00
SUN Closed

Payments Accepted

Payment method Payment method Payment method
Payment method

Services

Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Buff & Polish Manicure Pedicure Make-up Massage
French Manicure Acrylic Full Set Acrylic Infill Gel Full Set Gel Infil
Nail Repair Nail Art Peels Acne Treatment Tattooing
Laser & IPL skin treatments Laser & IPL hair removal Microdermabrasion 1/2 Leg Full Leg
Bikini Brazilian Hollywood 1/2 Arm Arm
Under Arm Back Chest Packages

Brands Stocked


What our customers are saying about us

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08 Aug 2023
Overall Environment Care

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Value for money
Ultimate Question (Referral)

Comment

Not a very relaxing experience - the service felt rushed and my nails don't look great. I felt a bit abandoned at the end of the treatment, being left to remove excess oil myself. When I've been before I felt more pampered, this wasn't the same. I appreciate it's a busy time of year, but it was just disappointing, and I'm not thrilled with the results.

Response from The Nail & Body Boutique

Thank you for your feedback, we are saddened to hear your time with us was not the usual experience we offer. Please allow us to speak directly with you regarding this so we can understand what happened and rectify the situation. Your review is anonymous meaning we are unable to see any of your details. Please contact the salon on: info@nailandbody.co.uk for the attention of Michelle and we will contact you. We pride ourselves on our customer service and client experience and will always aim to deliver a faultless service.

Posted on 11 Sep 2023


07 Dec 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

The technician was lovely and made a great job of cleaning up my very messy nails. She shaped them and sorted my cuticles well. But I’m really disappointed with the application of the gels. There are large gaps down the sides of the majority of my nails and they are not even. I came here for the first time today, having been at another salon for 18 months with a technician who made a fantastic job of my nails. Unfortunately she has decided to move onto a different career so I am having to look for someone else. The experience today was very pleasant, you have a lovely salon, but I’m afraid I won’t be returning.


Redhill
27 Oct 2018
Overall Environment Care

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Ultimate Question (Referral)

Comment

I did feel that my pedicure could have used more of a pumice stone to get rid of the hardened skin that I had to file off when I got home. Also, a bit more confidence from the staff member I had. She was obviously new and very quiet but I also think the rest of the team Could have been warmer towards her.

Betchworth
11 Jun 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Sadly I have to say the polish application to both fingernails and toenails was poor. It was nothing like the standard of finish of the technician I used to have there.

Response from The Nail & Body Boutique

Thank you for your review and we are really saddened to hear your polish was not to our normal standard. Please do call us to discuss this as we cannot see your name on the review.

Posted on 22 Jun 2021

Horley
24 Aug 2024
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Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

I didn’t feel that our experience this afternoon was on a par with the usual service. The girls were quite brusque and when the wrong colour had been brought out I felt like I was an inconvenience when I asked for it to be changed.


Salfords
09 Oct 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I arrived 25 minutes before my appointment time as the text message I got reminding me about my appointment gave a time 15 minutes earlier. I went straight to a table and had foils put on my fingers to remove the old polish and there I was left for 20 minutes. The promise of looking through colours was made but never materialised. Then my time came and I felt very rushed. Having been here several times before, this wasn't my best experience. For £30, I didn't feel I had spent my. Onesy wisely and considering I was going back here for my wedding manicure and pedicure, I will have to re-think. A very disappointing experience. Sorry guys.

Response from The Nail & Body Boutique

Thank you for your recent review regarding your appointment with us, It does however concern me to see you were not entirely happy. I would like to take this opportunity to rectify this if possible. I am not sure why your confirmation text said to come in at 7pm as you were due in with us at 7.15pm, if you could provide us with a copy of this so that I can contact our service centre I will be able to find out why you were sent the wrong information In view of the fact your nails were wrapped earlier than your scheduled appointment time it may have felt that you were left for longer than you should have been, however I do know that you had a glitter fade on your nails and when my colleague Donna checked the nails they were not ready to be safely removed. The fact you were not given the colours to look through in this time was an omission on our part and for this I apologise. We have recently taken on two new members of staff who are still learning our processes and this is something that normally is done as soon as you arrive and have been wrapped. When we reached the point where we were able to do your nails, I apologise if you felt rushed, this was most definitely not our intention, Carla was just conscious that you had been waiting and that both you and your son were most probably keen to get home in the dry. As you have returned to us on numerous occasions, I am sure that you agree when I say that usually both our services and professionalism are second to none in the area? We are a very friendly salon, and I would have been more than happy to receive a call from you this morning to talk through your concerns during last night’s visit and hopefully leave you in absolutely no doubt that we are the right salon to choose in the local area to do your wedding nails. I do hope this is still the case after reflection, customer service is something we pride ourselves in, I can only apologise that last night’s experience wasn’t quite up to the usual standard, although I am sure you are still very pleased with the end result and hope this is a consolation to you? Please feel free to call and discuss this with me if you feel it necessary, and also have a chat regarding your requirements for your special day, we are already taking bookings for wedding parties in the new year so I urge you to get the date you require booked in with us very soon. I sincerely hope to hear from you very soon. Kind Regards Michelle

Posted on 10 Oct 2014
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