Waterfall Spa at The Salutation Hotel (970 reviews)

Comment

My husband booked me a sleep massage as a birthday / Anniversary surprise. Having just completed a 8 mile hike around Wansfell Pike it was very much needed. On completion of the consultation form I specifically asked for my massage to be light to medium in pressure as i was looking forward to a nice relaxing treatment. The overall treatment was lovely with the use of Clarins products. My masseuse was very knowledgeable with regards to the products being used, I loved the warm water pillow for your feet and calves and the ambience of the treatment room. The overall massage was lovely and likewise was the facial. Unfortunately, I had to ask my masseuse on two occasions to ease the pressure, in the end I had to inform her that she wasn't going to remove the knots in my shoulders with one massage, these would need breaking down slowly over time. The pressure became quite painful so much so I am now applying anti-inflammatory gel to me shoulders. I am personally qualified in massage so understand that on the discovery of tight muscles it's our job to try and release the knots but I also believe the client should be listened to, as it is them who are paying for the treatment and sadly I feel my consultation form wasn't adhered to nor was I asked at any time during the massage if the pressure was acceptable. Having said the above my husband had a really enjoyable and relaxing massage so if we were to go again I would verbally instruct my masseuse before the treatment starts with regards to the pressure.

Comment

Back, neck and head message was amazing. Left feeling unbelievably relaxed.

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The treatment rooms are quite small but decorated nicely. There was a steady stream of customers visiting the leisure facilities which was not conducive to a relaxing environment. I prefer it the way it was before the refurbishment. However I loved my treatment and the therapist was professional and courteous.

Comment

Lovely massage.

Comment

The therapist was lovely, the service was good, the reception left a lot to be desired. The welcome and assistance when you first arrive could be greatly improved.

Comment

Nice experience on the day but it should have been a surprise for my birthday. Unfortunately after my husband booked it through his email, I received the email to confirm it! I decided not to tell him and still let it be a ‘surprise’ but the day before they phoned my husband’s phone and asked for me, then asked me for full payment while on the phone! My husband was very upset about this. So I have no complaints about the treatment but should always contact the person who booked