The Cove Hitchin (1547 reviews)

Comment

A bit disappointed with the treatment. I booked 1h treatment and in reality it was more 40/45min max… I was the last appointment of the day and therapist seemed in a rush. A lava Shell which was far too hot was put on my back and left a mark. Therapist put some cool wipe afterwards saying it was part of the treatment but only did this on the side which was ‘burnt’

Comment

I have booked 3 treatments for my birthday: body scrub,massage and reflexology, one after the other. When I entered the room it was really cold. When I undressed temperature was unbearable, which I notified the therapist about. I was given blanket which helped, but obviously treatment area needs to be exposed, so I still felt cold. I thought she had turned the heating on and it was just taking its time, but as it turns out, she didn't. At some point I was so cold my hands were shivering. Therapist could obviously feel how cold I am, as she was touching my ice cold feet and hands. Towards the end, during reflexology I was so desperate I've asked again if she can do something about the heating and than she said: 'sure,I can turn the heating on'. Up until that point I thought the heating is not working or not efficient enough to work - but as it turns out it just wasn't on. Only by the time my nearly 3-hour-long session finished the room was warm enough to stay in.. I have informed the therapist that my experience would have been much better if I wasn't freezing, she became defensive saying that she turned the heating on at the beginning. I've pointed out that my feet and hands were ice cold, which she could feel - she just told me to dress up and go to the reception and she left the room. I'm really sorry to say that my experience was far from wonderful because of the discomfort I've experienced. I had much higher expectations, especially for the price charged.