The Groom Room - Torquay (855 reviews)

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Beer and televisions

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There is always a warm and friendly welcome from the Barbers. They make very good use of modern technology such as texts and emails to make appointments a lot easier. When I started going to the Groom Room a year or so ago, I saw myself as one of the older punters, at nearly sixty, but there is no sense of ageism and everyone gets treated with the same levels of respect, regardless of who they are. At first, I was nearly always seen by a youngish Barber called J. He was very good and easy going. Since J. hasn't been there, I have been seen by another Barber, or perhaps I should use the term hair Stylist, called G. I certainly can't fault him either, he seems a really nice bloke, and is very good and thorough at his trade, he gets a 10 from me. I believe in giving a fair critique and don't believe anywhere or anyone hasn't got some opportunity or potential for improvement. So I would like to make a couple of small constructive comments. 1. It would be good to have somewhere designated for customer coats and any carrying equipment people have when visiting town. One reason, that I go to the Groom Room is because it is my local barbers. I am still working and the prices are well suited to my own pocket. Yet, 2. Abbey Road is a severely deprived area, like most of Torquay town centre is, and many locals in the vicinity of the shop, could never afford the luxury of such a decent hair cutting experience. It's sad, but just a fact of life and worth a mention!

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Not cheap but you'll get what you payed for.

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always a friendly reception

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Always Friendly professional service

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There is obvious camaraderie amongst the guys, and the music is always good. Good haircut in a good environment by guys that know what they are doing, and are meticulous. Really few criticisms to make, but a couple: knowing I am likely to be in the chair for nearly an hour, I could do with a tea or coffee during quieter times - I appreciate that Saturday mornings, when the queues are long it isn't practical, and you don't want people outstaying their welcome, but on a Monday morning, or similar, that would be appreciated (for regulars/loyal customers). There were some old signs shoved in a corner, and it is a little bit run down as a building. No, I don't want to walk into a spa, with whale music and bathrobes, but befitting of the 'brand' of Groom Room, a spring clean or a lick of paint would help elevate it. These are all operational issues, rather than staff or quality of service issues, which I rate as the best in the area - all I want from a barber's is consistency - of quality, of interpretation of our styling needs, and someone that knows when to chat, and when to shut up. You guys get that very well, hence I keep coming back. Thanks for listening, Ben