The Groom Room - Torquay (967 reviews)

Comment

When you say you're going to start my son's hair at 3.30 please can it be at the allotted time because I'm sick and tired of coming in here being given a time his appointment is going to be then only to have to wait another 40 minutes!, it's starting to annoy me now!.

Comment

Very good service booking service was disappointing, advise for hour wait, didn't get seen 1.1/2 hours with my car park fees , which I had put more money in which didn't take account for , otherwise was happy with my hair cut

Comment

Your booking system is not reliable at times ,suppose to keep you waiting so long ,not longer i.e. booked in 12.40 not seen until 2.40 then that was with the not the person I booked for ,that would have been 30 -45 mins more ,not good when you got to pay for car parking .So basically no booking with the person you want takes too long .

Comment

I did receive and good hair cut but more expensive than else where and the staff member next to the till didn't acknowledge/greet me when I walked in but carried on chatting to a friend and it was only after I had sat down that I realised for myself that I had to do a self entry system on the tablet on reception to be part of the queue. He didn't say a thing to me about doing that as soon as I walked in which he should have after he had greeted me but of course, he didn't greet me either !!

Comment

Queue system very slow,was texted my appointment started in five minutes but still waited a further thirty minutes when arrived

Comment

I know you are working on it but it would be good to improve the waiting process and you never know how long will it takes for you to wait. I think is the only issue, apart from that the service is really good.