The Cove Bushey (352 reviews)

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Megan is an excellent masseur.

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The staff at The Cove are always very friendly and professional and I really look forward to my Caci facials at this salon

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Excellent service Polite, friendly and helpful staff

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Hannah was lovely however I am disappointed with the quality of treatment. For £90 I would expect a better standard of work. I was really looking forward to this today, as a mum Of 3 young children I rarely get time like this for some much needed pampering and I didnt leave the cove feeling relaxed or happy with what id paid for. Like I say Hannah is lovely and this is nothing reflecting on her as a person or customer service provider. I know I was 10/15 minutes late for my appointment, which I was told is ok as the next person had cancelled. And I would've understood if time had been deducted because of it, however I was in there for over 3 hours and its not reflective in the end result. My flip flops were put on after my toes were painted so as a result they got smudged when putting shoes over the nails. I left there with wet nails which then in turn got more smudged. There was alot of time taken up in the treatment just sitting there wearing heated boots/gloves, I had to shuffled around and dangle my legs into a half filled plug in foot spa, rinse the hand scrub off myself in a small bowl of water, I had to wait for her to go and turn the heating on to pour hot water, and then again to turn it off,the nails arnt completely covered and can still see remenance of my previous nail varnish. There was still rememnance of a nail and varnish from im guessing the previous person in the cuticle cutting equipment! I had to ask for the varnish to be moved closer to the nail bed for the hands which I understand there's only so close it can go but it was barely covering the nail. I'm not a picky person at all but I'm very disappointed in this and for my first visit and impression of the Cove I can honestly say I would not recommend and wouldn't return. I think a partial refunded should be issued. I would also like to send more pictures but this only allows you to send 1. Many thanks