Nuala Morey (2286 reviews)

Comment

Everyone is very polite. However I feel if I am spending £120 for a hair appointment the timing should be kept, it was 40 mins late and I was notified 30 mins before arrival. I did not like being asked to have my hair photographed it made me feel like the experience was not to benefit myself and took away from the whole pampering yourself idea. Nuala was constantly distracted by managing other clients while I was there and for that price I expect undivided attention, the hair cut was nice but for that price I expect the customer service to be more individual. I felt like the salon was a bit of a hard sell pitch unfortunately. It is up to you whether you would like to contact me and I am sorry I could not be more complimentary at this time but I had waited 8 months for this appointment and was spending a lot of money and felt disappointed I hope you will see this as constructive feedback I have no desire to write reviews on google etc

Comment

I've had two great experiences at Nuala Morey, the staff were super friendly and knowledgeable. They were expensive trips - £97 for just a haircut, no colour etc. I most recently I opted for the cheapest option (still £85). And you can really tell ! The stylist was not friendly/welcoming and they didn't seem that knowledgeable, and it felt very rushed. It was not a nice experience at all. Not happy at all and feel I've really wasted my money.

Comment

Very disappointed with the colour as it is exactly the same colour as when I went into the salon when I asked for blonde balayage.

Comment

I was left waiting for an hour without being told this would be the case before my hair was cut. I wish I was at least been prewarned or told on arrival. The hair cut itself was lush, the girl who did it was lovely etc but the waiting time was unacceptable. I understand these things happen but no warning or communication made it a whole lot worse... I paid full price as I understand it is no ones fault when these things happen and I didn't want anyone to lose out on their wages..but please just communicate when these problems occur so I don't have to leave work early/could run errands in the hour delay.

Comment

Unfortunately my hair didn't look any different after my colour service. I was made aware that the colour I chose would have been difficult to get and it could have ended up looking different, but honestly it just doesn't seem to be there at all.

Comment

This is the only salon that caters for curly hair and I will continue to come here but it is so much more expensive than other salons. The stylist I had yesterday put way too much product in my hair and it just feels so crunchy and frizzy and almost greasy today and this is the second day. When I asked for advice on products that were cheaper than the Aveda ones I couldn’t be advised any worse. I like the Aveda ones but in the current climate it is just too expensive to be paying £36 for one product. Please can you do better to advise your clients on other products too?