Nuala Morey (2256 reviews)

Comment

This is the only salon that caters for curly hair and I will continue to come here but it is so much more expensive than other salons. The stylist I had yesterday put way too much product in my hair and it just feels so crunchy and frizzy and almost greasy today and this is the second day. When I asked for advice on products that were cheaper than the Aveda ones I couldn’t be advised any worse. I like the Aveda ones but in the current climate it is just too expensive to be paying £36 for one product. Please can you do better to advise your clients on other products too?

Comment

Before my appointment I was already really anxious about the experience as I always have bad experiences with hair cuts as I have so much hair and it seems to put people off. Anyway, on arrival I was not greeted or welcomed at all. I understand everyone was busy but to quickly look up from the current client and say something like ‘won’t be a minute’ or similar wouldn’t have taken much effort from them and would have helped me feel at ease a bit more. I thought the end result was okay but not value for money which is a shame, maybe I should have paid the extra for the director.

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It must depend on who you get, the stories that you see on instagram are nothing like what you receive. I just don’t feel like I was listened to, enough questions were asked and enough time and attention was given. I’ve been left with a style that will be hard to manage and a colour that is boring - specifically what I didn’t ask for. I made a round trip of 3 hours and took a days holiday to go to salon and was incredibly disappointed. I have made contact with the salon and they offered to rectify but what they were offering was not worth another days holiday and the travel time, which they acknowledged they would never cover due to policy.

Comment

I booked my daughter in for a curly cut having shown her all the beautiful before and afters on the salons website. The stylist said she would dry cut it, which was fine, but then she was done in 15mins, my daughters hair looked the same except for the obvious layers she’d cut into it. Nothing else was done except for one brief styling tip for school which I asked for. Even though everyone was polite, I didn’t feel like we got the service advertised on the website. I bought a bottle of the smoothing serum and in total paid £88.00. If the serum was £28.50, then the cut was £60. £60 for a 15mins dry cut. Apparently £20 more if I wanted it washed and styled. I feel like I’ve been scammed.

Comment

I have tried to ring twice to give feedback before coming on here making it public as I thought only fair, however no one has answered my calls. Hopefully therefore this will get through. I had both a full head of highlights and a cut. Firstly, i would like to say that my colour is lovely. It has been very well done, the highlights are natural and the colour looks very lovely, just as I asked for. I have no issues with this. However the cut is pretty awful. It felt rushed, un styled, and not what I asked for from the stylist. I have long hair, and I asked for a rounded bottom, layers putting back in and some shape back into it, as it hadn't been done for quite a while. Unfortunately what I have got is a rather rather cut, lacking a lot of shape, and absolutely NO layers. The lady cutting my hair said "I won't put many layers in as it will make your hair look thin" However this seems to have resulted in no layers whatsoever, and what look when down very clear cut lines, unshaped and something quite basic. I feel I could have got this cut from a student or even asking a friend to follow a YouTube video. I waited for my colour to be washed out and the person thst was going to cut my hair seemed to disappear off for quite a while, and when she came to cut my hair, everything seemed very rushed and no care put in. She did no feathering/cuts at an angle, and the front shaping around my face is clearly not symmetrical. As she was drying, I could clearly tell someone was waiting for her elsewhere to return, so it seems that she was doing multiple people at the same time- no problem if it can be made to work that way, but in fact I felt she needed to hurry mine to get back to someone else who was also waiting. I have resulted in spending a week quite upset and having my hair fastened up as I'm not keen on people seeing what it looks like. I can't wait for it to grow out - I thought I'd leave it a week in case i got used to it or it looked better after a few washes but it hasn't. After 1.5 years and a long time waiting after booking, I was so excited to be finally getting myself treated. Sadly, I don't now feel comfortable and will not be returning ever to this hair salon. It's a shame as I have been previously and was treated well with a fairly nice hair cut. I wish I could have spoken with the team there first and give them a chance to maybe try to improve the cut but I haven't been able to get through to speak to anyone.

Comment

Awful! My hair is sticky and crunchy after my stylist used way too much product on it! It has no volume,and when I shake it you can see the white dust flying off it from the excess product. I was charged £226 even though I had a stylist who was new to the salon. I'm not sure why I was charged that much as the receipt I was given doesn't have a breakdown of the total. I also only received one step out of my 3 step olaplex treatment which I only realised once I got home and looked at their pricing on the website trying to figure out why I had to pay so much. Such a rip off, very unhappy.