Nuala Morey (2256 reviews)

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When I booked the appointment online I didn't realise I was booking a graduate stylist. The initial page said prices from £97 so thought when I selected any stylist that it was going to be a more experienced stylist for £97. It was only when I arrived for my appointment that I realised my stylist was a graduate and paid for the graduate stylist but would have preferred to pay more for the experience. My stylist was very lovely but don't think she had the experience I was hoping for to provide advice on the best cut for my hair. My stylist only cut my hair whilst dry and then trimmed a few pieces once it was dried but I observed more experience stylists cutting hair whilst dry and then checking through the cut when it was wet to check it was even. I appreciate I booked a curly cut and so the idea is to cut it dry to see the shape etc but I think it could have done with further shaping and graduating whilst wet. To be honest, I'm not very happy with my cut. I agreed to have layers put in but the layers are very short and blunt and stick out and not sure if its longer on 1 side than the other once styled. Since having my hair cut and styled on friday, I've washed my hair twice (today is sunday) to see if I can style my hair but it was easier to style before. My layers are too short and chunky and so I'm contemplating booking an appointment in another salon to just get a normal cut as don't think the curly cut was for me as my hair is more wavy than curly. ITs a shame as I've been looking forward to my appointment in preparation for a holiday

Comment

Arrived for my appointment at 3.40. App was 3.45. Was assisted downstairs. Asked to put coat back of chair. Had mask on. Then asked to go upstairs. Took coat upstairs. Seen Thomaz sat down on his phone. Wondering why my appointment was for 3.45 when time is now 4p.m. lady came to me to say Hi,she was one cutting my hair. I replied. Dont think so. I asked for Thomaz. He was confused. So was she? Ended up him cutting my hair. Cut more than asked for. Second lady colouring my hair. Didnt put enough foils on to get same look as previous. Lady that previously cut hair has now left. Emigrated. Left my file for new hairdresser. Ame lady coured my hair, washed& dried. Tried to charge for olaplex never had. Finally gave me my £70 deposit bk paid ages ago. Apparently you have to pay this whether you turn up, or dont turn up!! They cash it anyway when you make appointment. They say its cos of no shows. Fine. No problem. Take money if I dont show. Not before you even know!@ Not that great a hairdressers really gor money paid. Takes ages to get through to them. No price list visible in shop. All on line. Seem to take long time deciding how much to charge you once at till. Obvs looking for somewhere else. Recommendations please.

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I am disappointed with the salon, when I really wanted to be impressed & overjoyed with a curly hair saloon, from my experiences, the salon seems to be running ineffectively trying to accommodate many clients, & not being able to provide the level of service, someone would expect for the hair price, which should be guaranteed. The Aveda products are of a high quality & they do have some very experienced stylists, while the general running on the Salon seems to be short on service, and will ultimately reflect on the whole service.

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This was my second time coming to the salon. I would say there is definitely a need for a friendlier and more welcoming face/personality at the front desk. On both occasions, it felt like I was an inconvenience. When booking my second appointment, I made it clear that I wanted a full head of colour, and then highlights on the top and the lady on the phone said she'd book me in for a longer treatment as we were unsure how long it would take. When I arrived, and I was asked what I wanted I showed a photo, and the hairdresser said I was not booked in for a long enough appointment. A more experienced hair dresser came over and they said a full head wouldn't work well with curly hair, but I agreed with what they suggested, but made it clear that the main goal was to look as close to the picture as possible. I came away with some highlights in the correct colour, but that was what I wanted all over, with some lighter highlights. It felt like the highlights were suggested as they didn't have time to do a full head of colour in my appointment. To be fair to the hair dressers for both my appointments, they made my curls look lovely and provided plenty of tips and information about taking care of my curls which was appreciated. Overall however, I'm disappointed with the service and was not worth the price I paid. I could have gone elsewhere and gotten a full head for not much more.

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Overall a quite disappointing experience. The website makes it clear you must arrive 5 minutes before your appointment time which I did. I then waited 20 minutes for the stylist to arrive with no apology for being late or any communication that she was running late, she wasn’t in the salon that I could see. The stylist I had booked online bore absolutely no resemblance to the person who cut my hair! I knew that the appointment would be longer than a standard haircut but that part was quite quick. What took the time was the styling. I did have a treatment that took around 20 minutes but the whole thing took 3 hours!! The positives were the advice I received about looking after my curly hair, but my hair was so full of products when I left it felt greasy and was so far away from how I like my hair styled. I had also ordered a colour patch test which took 9 days to arrive so I was unable to book a colour as soon as I had wanted. Again no apology for the delay in it arriving..this was posted out a week after I ordered it… I’ve followed this salon on Instagram for some while but I don’t think I would recommend it both for the customer service and the price. You can get a curly cut at a good hairdressers in a lot less than three hours. Their website over promises and under delivers in my opinion

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I’m not sure if this was just a bad day for the salon as I know someone was off sick and my colour had to be cancelled, but I found the depiction of this place from the website and the reality of it very different. I’d travelled 2 hours to have this appt and had waited for 6 weeks for a slot that I could attend so maybe my hopes were too high. . They did end up fitting me in for a cut which I was grateful for but the communication and feeling of being taken care of in this, wasn’t really there and I was told I could still come about 5 minutes before my appt time. . It felt like everyone was kind of “leaning back” and what I felt mostly is that there wasn’t any solid leadership to give the salon a sense of safety, holding and clarity. I felt like an annoyance and no-one seemed to be really into what they were doing. The cut was pretty good and she took time and care so I can’t fault the stylists skills. The overall experience was just really lacking and as someone who works in a service role I would not recommend this to anyone w anting something new or a needing advice about their hair. If you’re able to roll with the slightly icey, aloof vibe then this place might be for you, but I much prefer a place that feels solid and anchored in what’s it’s delivering and is able to meet you in heart and presence.