Errol Douglas (1856 reviews)

Comment

My stylist and the next client’s colourist were cheek by jowl, which was claustrophobic. Further, the colourist had no awareness of how loudly they were speaking, which meant that at some points I could not have a conversation with my stylist. There was plenty of empty space in the salon. Spreading clients out in such circumstances makes for a pleasant experience. Today really was below acceptable!

Comment

This is a wonderful salon with highly experienced and dedicated staff that really know about curly hair. The atmosphere is friendly and professional. On my last visit, I wished my stylist had been told I wanted a diffuse dry (I stipulated this when I booked) as it would have saved my stylist having to undo the straight-styling products she had put in my hair. This is a very small niggle. My colourist was away but I was provided with someone who had been briefed on my colour and who was as friendly as they were knowledgeable - I felt I was in safe hands. I had not had a chance to have breakfast or lunch before getting to my appointment and I was provided with tea and a lovely sandwich which I was able to select from a varied menu. It was good to be back! Thank you all at ED for making it possible.

Comment

Great atmosphere and professional staff. Wayne did a great job with my hair again. Services are definitely overpriced as I was charged £100 for a “cut” which was more like a trim that took less than 10mins on top of a £400 keratin treatment.

Comment

U have to improve your service.

Comment

I rate the advice question zero has it is not applicable to my visit.

Comment

All the staff I interacted with were friendly and polite however I was left to my own devices after being sat down for a good 15 minutes before someone attended to me. The downstairs area was a little bit meh due to the lack of windows and natural light. Had a hair cut and conditioning treatment; Wayne cut my hair and was great at asking what I wanted done so overall I'm happy with the results. I would return if I could guarantee I wouldn't be in the basement again!