Errol Douglas (1839 reviews)

Comment

It was far from what I expected and they billed us way more than was quoted. Not impressed.

Comment

I booked a pre-holiday tint and half a dozen low lights, followed by a cut and blow dry.I have been a client of the salon for some years. I had my tint and lowlights and I was told by the cutter that she had bad news, she could not carry out my cut and blow dry for at least another hour. I was told the next appointment had arrived and I would have to wait until after that client, even though I was already there and shampooed, and halfway through my process. I enquired why the next client had priority over me but I was told nothing could or would be done, and no interest was shown in my predicament. I had important plans for the afternoon and I had no option but to cancel the cut and blow dry, I could not sit around for an hour, so I had my hair dried and left the salon without my cut as booked. I was amazed at this dismissive treatment, and shocked at being openly treated as less valued than the client who arrived later and was prioritised before me. There was no one managing the salon and therefore no-one with any authority to take charge or help with the situation.