Brothers Hair Sculpting Team (Oxford) (1571 reviews)

Comment

Worst haircut I've ever had. I'm really upset about how my hair was butchered. The colour is fine.

Comment

I think it's shameful that you offer massage treatments as you do- stick to the hairdressing.I had initially been drawn in by the online booking system as it seemed effortless. I was really looking forward to finding somewhere I could go for massages but there are so many negative points that I will not return for any service. The room is tiny, cluttered and smells bad, there's no attempt at making it a nice environment. The hot wax from other treatments was still on adding to the smell. It was a stuffy room and a warm day but I was covered with two blankets.The room has barely any privacy, there's crashing and loud noises from the salon, hairdryers, kettles, music, chatter of hairdressers that impacts on what a massage treatment should offer, I wasn't asked prior to treatment to give any health details which usually happens with caring therapists. I spent my treatment feeling bored and looking forward to getting out after a treatment of what I can only describe as being dusted(!) rather than actually massaged. I don't think the therapist is at fault here but I do think the space is not conducive, nor inspiring as a workplace and she may have been quite inexperienced but then think you should consider charging accordingly.

Comment

Unfortunately you wouldn’t let me post my long post following my visit to the salon in Oxford today I want make a written formal complaint due to the bad experience I had today (I have been a regular customer for over 10 hrs and until today I have always been v happy with the service