The Cove St Albans (1546 reviews)

Comment

I booked a deep tissue massage because i have problems with my back and have found the deep tissue massage to be effective. The lady who did my massage was extremely good, one of the best deep tissue messages i have ever had. The therapist was very, very busy and started late on my massage. I turned up completely on time and waited for her to start my massage but it took about 15 minutes later before she started o work. I paid for an hour massage and only received three quarters of the time. I did not complain at the time because she was very busy and very nice and was working in a very stressful environment, with the phone going etc etc. I think she stopped work on my back because her next client turned up and she had to start work and leave me without my full hour. again I can't stress enough, the deep tissue massage I received was excellent. Maybe next time I come for a massage I can be given the 15 lost out on this time. regards Sarah

Comment

Staff are friendly but I was somewhat disappointed with the quality of the treatment as I had to return to be 'patched up ' after bits of me were missed during my spray tan which involved a return journey into town , parking expenses etc. It was also noted that some of the fixtures and fittings could do with a clean..... Dirty wax pots lying around and the spray tan tent was dirty and clearly had not been wiped or cleaned between clients. The power sockets were stained with spray tan which had turned green. Also a lot more expensive compared with what I have paid elsewhere. Unlikely to return.

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I think that the Spa has lots of potential but it needs updating and also the environment needs more attention. The massage bed that was used for my treatment had oily towels on and it didn't feel that clean.

Comment

Overall the service was fine for my spray tan, however I was upset that even though I had specified that I wanted the 6% tan on the phone and before my spray I was still given a 8% tan which was completely unsuitable for what I needed it for.

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shame both times i have been the price has been put up by mistake or purely changing prices just leaves me feeling a bit put out

Comment

It was my first time visiting you for a spray tan using Sienna which I have used many times before. The tan is very patchy, which I have not experienced before with this brand. My legs don’t even look like they have been sprayed so I am very disappointed!