The Cove St Albans (1551 reviews)

Comment

Had luxury pedicures and manicure today. I use you guys as the parking is easy with many car parks across the roads and I’m hopeless at pre booking so can usually get a booking for on the day or the next day. My big beef with this salon is the chairs that you sit in for a pedicure are very very uncomfortable. They are dated and have no stuffing left in them so the wood digs into your legs. The girls have to sit in the floor which is not very good for their backs. Today I did have my treatment on a bed which was slightly better but still far from ideal. When you prices are up with most of the good salons. I would use you more when I’m organised and pre book in advance I tend to go somewhere with better facilities.

Comment

I had a body scrub and massage. I really hated the body scrub; I felt it uncomfortably rough and was not at all relaxed in the position I was placed in [sitting up]. I'd also been informed that the scrub would take half an hour and the massage half an hour. The scrub actually took less than ten minutes, and then I was instructed to have a shower. I really didn't enjoy it and am sceptical about how much exfoliation my skin actually had, as it wasn't left on at all. The massage was good.

Comment

Salon needs a refurb as looking very tired. Treatments are great but one failing is that your never get the full appointment time for the treatment as the beautician's set-up time is taken out of the appointment time so an hour's appointments only tends to mean @ a 50 minute treatment.

Comment

I’ve been coming to this salon for about 10 years as the prices are fair and the therapists usually quite good. But I’m going to look for another salon now. The decor has become quite shabby so it doesn’t feel like a luxurious experience, which matters to me when getting a pedicure. A few times recently my bikini hot wax wasn’t done with care and was rushed. Today when I went, I was told that I was late for my appointment (I wasn’t). I’m posting because I’d like the owners to switch things up and make clients feel special again.