Darts Farm Wellness Spa (2476 reviews)

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The massage was absolutely fabolous! Megan was great!

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My experiences with The Treatment Loft/Wellness Spa have always been exemplary. To have our session cancelled today was a huge disappointment. We both felt we received little to no help to resolve the issue, and our disappointment was met with general apathy by the receptionist. Luckily, you had another cancellation and we got to have half our treatments, albeit not at the same time. Unfortunately, this general poor customer service continued when we arrived. The same lady I had spoken to this morning also served us. She was extremely cold, and any enquiry felt like an effort to respond to on her part. Worse than that, we observed this behaviour between the receptionist and other customers, both face to face and on the phone. And we observed the customers become also visibly irritated by the attitude. It was further disappointing to eventually be taken into our appointments to find that the music wasn’t working properly. While this was resolved partially, it was a surprising lack of quality. Furthermore, personally, half way through my appointment, the door was opened and someone entered my room. This really goes above and beyond disappointment; it’s appalling. I could have been in any state of undress and having any procedure done. It was an assault on my privacy. Whether or not it was an employee or customer is irrelevant. My therapist did apologise, but adding all of these disappointments together… it wasn’t an entirely positive experience. I would like to just say that my therapist was warm, kind, communicative, open and extremely friendly, which was lovely, and I have no complaints at all with regards her or the facial I had. I just wish all of my experience with your establishment had been that positive.

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The new treatment room was not well heated, furnished or lit unfortunately which did take away from the experience.

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This was my first visit since the refurbishment. I was given a voucher for a treatment with my 21 yr old daughter. We opted for a massage. There nobody to greet us on arrival and we sat for around 5 minutes before we saw anyone. My therapist then came and took me through to the treatment room. I was a little disappointed when we went into the room as I immediately saw that the room was quite light as there was a window with shutters that let quite a lot of light through even though closed. This is a big factor for me when choosing where to go for a massage. Later I when speaking to my therapist she explained there were a couple of rooms that were darker which I could ask for in the future. I’m glad as I wouldn’t go back if that wasn’t an option. The treatment was good, I asked for a firm massage which I definitely had, it wasn’t a relaxing massage but I needed the firm approach I asked for. The refurbishment is very lovely but the experience lacked something, maybe I didn’t feel pampered as I have often felt at a spa. I would like to try a different room and a more relaxing massage, I may feel different then.

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I would prefer a much lighter environment, especially daylight and being able to see outside I did not ask for or receive any advice

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I was booked in under the incorrect name in error leading to a delay in the start of my appointment Otherwise a good experience