Darts Farm Wellness Spa (2393 reviews)

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A big thank you to Sukanya for the best massage I’ve ever had. She was friendly, attentive and caring whilst making me feel so relaxed. Thank you!

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Lovely Spa experience, used the sauna and stream room facilities then had a deep tissue massage. Everyone was welcoming and friendly. Highly recommended. Thanks again Chloe, Jade and Jade F. Already booked my next message appointment!

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The best massage I’ve ever had,I feel asleep it was so relaxing and peaceful.

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My experiences with The Treatment Loft/Wellness Spa have always been exemplary. To have our session cancelled today was a huge disappointment. We both felt we received little to no help to resolve the issue, and our disappointment was met with general apathy by the receptionist. Luckily, you had another cancellation and we got to have half our treatments, albeit not at the same time. Unfortunately, this general poor customer service continued when we arrived. The same lady I had spoken to this morning also served us. She was extremely cold, and any enquiry felt like an effort to respond to on her part. Worse than that, we observed this behaviour between the receptionist and other customers, both face to face and on the phone. And we observed the customers become also visibly irritated by the attitude. It was further disappointing to eventually be taken into our appointments to find that the music wasn’t working properly. While this was resolved partially, it was a surprising lack of quality. Furthermore, personally, half way through my appointment, the door was opened and someone entered my room. This really goes above and beyond disappointment; it’s appalling. I could have been in any state of undress and having any procedure done. It was an assault on my privacy. Whether or not it was an employee or customer is irrelevant. My therapist did apologise, but adding all of these disappointments together… it wasn’t an entirely positive experience. I would like to just say that my therapist was warm, kind, communicative, open and extremely friendly, which was lovely, and I have no complaints at all with regards her or the facial I had. I just wish all of my experience with your establishment had been that positive.

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Sadly, I didn’t have anywhere near the positive experience i was expecting. To have our session cancelled today was a huge disappointment. We both felt we received little to no help to resolve the issue, and our disappointment was met with general apathy by the receptionist. Luckily, you had another cancellation and we got to have half our treatments, albeit not at the same time. Unfortunately, this general poor customer service continued when we arrived. The same lady I had spoken to this morning also served us. She was extremely cold, and her reactions and responses made me quite uncomfortable, and I felt unwelcome. Worse than that, we observed this behaviour between the receptionist and other customers, both face to face and on the phone. And we observed the customers become also visibly irritated by the attitude. It was further disappointing to eventually be taken into our appointments to find that the music wasn’t working properly in my room. This was not resolved for my entire appointment; rather than just turn it off, it was left to come on and off, so it was impossible for me to fully relax. To have a treat almost ruined like this for a variety of reasons is really sad. I just want to make it clear that my therapist was lovely, and I have absolutely no complaints about her or my treatment. Unfortunately, it was the rest of it that ultimately left us with a bad taste.

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Receptionist Jade was very welcoming and friendly. My therapist Jade was also friendly and informative explaining what my treatment would be and ensuring that I was comfortable throughout. The massage was excellent especially the head massage which was so relaxing. I also appreciated relaxing in the Lavender room with a drink before I left. Thank you