The Rye Retreat (4781 reviews)

Comment

It is a very smooth and calm atmosphere. The staff seem competant and proffesional. Daisy handles anything thrown at her with huge panache.

Comment

Lovely relaxing experience as usual. But I wasn't offered a hand massage today.

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I love the Rye Retreat and usually receive great service. However, this is the second time in a row I have been in and not been offered a hand massage - which is an added perk. Today was particularly noticeable as an employee was having her hair done next to me and was given one...whilst I was sitting there without being offered! I have to say that paying customers should take priority. Otherwise, the service was great.

Comment

I had an appointment following a call and discussion with Carol regarding my last hair appointment. I was not happy following that appointment and had a second dry cut immediately with Mark to attempt to rectify my cut. I explained to Carol that I usually have cut and colour every 10 weeks. My hair had been difficult to manage and I needed to return much earlier than usual. I am disappointed that I was asked to pay full price on this occasion as I had expected some concession as I was invited in to put it right. I expected to pay for today's appointment however I feel to have now paid over £220 in a short time frame is expensive for a half head of foils and cut.

Comment

Always enjoy my visits - very relaxing experience.

Comment

My daughter and I always come to this salon for pedicures as we can get them done together, although I did prefer the upstairs area and relaxer stress-less chairs that we used to love. The area downstairs was right outside a treatment room, with too many staff going in and out, so it wasn't as relaxing as usual.