The Lounge Soho (1347 reviews)

Comment

Shaun is great.it was lovely to connect with him again. His haircuts are very technical and done precisely.

Comment

I had my hair cut with Matt today who was absolutely exceptional. I have never had someone take such a genuine interest in a haircut before. It is clear he has a passion for what he does. I rarely walk out of the salon feeling 100 percent about my haircut, but this was definitely one of those times. 10/10

Comment

The waiting area is very limited at the salon - a 2-seat sofa; chair and a stool. While waiting for my stylist, the sofa was occupied along with the chair. As I was waiting on the stool, it turns out the 2 on the sofa were staff (a stylist and someone who does lashes) who vacated once their clients came in for their appointments. It would be a better customer experience to be able to sit comfortably and have the staff sit, web surf, etc. elsewhere - like the unoccupied salon chairs in front of the mirrors. Also, my 'greeting' experience has been inconsistent at best. Sometimes the receptionist offers to take your coat and sometimes they do no. Same with being offered a beverage. It would be nice to have a consistent experience where your coat is taken upon arrival and that you are offered a beverage while waiting comfortably (see above) in the waiting area :-)