The Beauty Rooms Medi Spa (1311 reviews)

Comment

Disappointed. Felt £90 for this particular facial was really expensive and I did not get value for money. I got no hand massage, was left for at least 10 minutes with a face mask on whereas this time could have been utilised to make me/client feel pampered i.e. hand massage. My previous treatments have also included neck and upper arm massage and I actually paid less money too!! I will not be having this particular facial again. I think I have had hydroderm facials in the past so assume that the additional massages are not included in my latest treatment. Overall very disappointed. However my beautician was excellent with what I did get ….. I just felt cheated .

Comment

The massage says not relaxing but frenetic with this therapist.

Comment

Hannah was excellent but treatment started 15 minutes late

Comment

I booked the signature treatment. Unfortunately the treatment is advertised as an hour and 45 minutes but my therapist got my 5 minutes late, it finished 5 minutes early and on top of that I was left in the room (presumably with some product being left on to work) for at least ten minutes if not longer. The therapist simply told me , "I am going to leave you to relax for a few minutes" but it went on for so long that I started to question whether I was meant to be getting myself dressed and started feeling quite anxious - not how you want to feel during this sort of treatment! I have previously had massage/facial combos like this and usually the therapist will incorporate this time into the treatment by timing things to do an arm and shoulder massage while its working. I would have much preferred to be told that the treatment was 90 minutes and for it all to be incorporated rather than being left "to relax" for so long. At the very least it would have been helpful to have been warned at the start that this would happen.