Spoiled Hair Salon (St Andrews) (4041 reviews)

Comment

I appreciate the environment you are trying to create, one where the customer has a sense of being well looked after and spoiled for an hour or so. This may fit the expectations of the younger customers such as students but I don't particularly feel comfortable in it. Oldies like me don't always appreciate seeing lots of bare bits of bodies leaning over us. However the salon was clean and bright. The receptionist was extremely pleasant and helpful and offered me something to drink on three occasions. Another customer was offered wine or even a G&T. I thought this very inappropriate so early in the morning. My hairdresser whom I hadn't had before advised me on my hair which was appreciated but during my cut and dry she went off six times, I think to see another customer who was having her hair coloured. I was also due a pampering treat after a recent birthday but although I mentioned this to the receptionist on arrival it was obviously not passed down, so I will have to have this next time. I do think the cost is a little high for a simple cut and blow dry.

Comment

Love my colour feel a little let down more of a trim than a cut also then to find a price increase of £30 from only 6 weeks ago is a bit steep. Staff lovely a bit shocked at the price

Comment

I was not made aware that my hairdresser was a trainee until after my haircut, and at no point did someone check on me to see how it was going. I personally feel that I was not listened too and as I result I have ended up with hair much shorter than I desired and layers which I said at the start I was not keen on. I do have really thick hair, which is difficult to work with but cutting huge chunks out of it in an attempt to thin it out is not the best solution. Additionally when asked how I would like it styled I requested it would be blow-dried straight with volume, and what I got was poker straight hair which looked limp and flat. I wish I had never got it cut by this particular hairdresser as I have lost all my confidence with this hairstyle.

Comment

When I started coming to Spoiled my experience was always a good one. I cant say the same anymore. In honesty the hairdressers are lovely there however this year my colour does not seem to last the duration as it did before. At most a couple of weeks before it has completely faded out and the expectation really is attending a full appointment every 8 weeks or so at the most; this was always the case and of course fading by that point which I suppose would be acceptable. I returned after having only had a full colour and cut four weeks prior and had been the same the appointment prior to that where I had mentioned this problem. After my consultation and agreeing on a full head of colour (again) I was then asked for payment for a 'couture colouring' at full price for long hair. My hair is mid length to my shoulders and pretty average hair type so rather than the published £59 for a mid full head I was asked for £79; no special techniques were used just your average one colour over my head. I found it a bit cheeky, especially considering the circumstance. I spoke to the owner and he was not very customer focused and quite argumentative. I think if the salon are so concerned about the cash at the end they should be more transparent in their consultations about exactly what they are doing and what that will mean. I prefer to make the decision on what I am willing to spend and not be made to feel awkward either asking about it in advance or paying for something I don't feel fits with what I got - I am not paying a standard monthly membership, I expect to pay for the particular service type I receive! Not value for money and not a good experience. I shall have to go elsewhere and would recommend others do the same if they were to ask.