Pure Indulgence - Robina North (2716 reviews)

Comment

Thank you for the opportunity. I would like to say that Tenille was wonderful and professional. But I am very disappointed in the "new" essential pedicure. My best friend always gives me a voucher for this special treatment for my birthday or special occasion. This time my friend bought the voucher just before 26.2.15 knowing that she was buying the essential pedicure package that I always received: pedicure, foot soak, nail colour and lower leg salt scrub and foot massage. I have been extremely busy renovating a house and also it was the 2 year anniversary of my father passing and my best friend knew that buying this voucher was really going to be a pampering experience for me. I excitedly looked at the website back in February around my birthday and drooled over the treatment package and was super excited it was going to go for an hour. Today was a major disappointment. It was just a normal old pedicure. No leg salt scrub, no music, no massage and all done in 40 minutes. I felt bad for my girlfriend because she thought I would be experiencing what she normally buys me. Plus I was told that it was just on Saturday (4 days ago) that the menu had changed. But why should I be disadvantaged when the payment was made back in late February. There is a whole year to use the voucher but I couldn't wait but what my girlfriend bought was NOT what was delivered. I walked out of the salon, pleasant to Tenille, but felt very short changed on my treatment and felt bad for my friend paying $59, which is a lot for a present but not when you think you are giving a friend a treatment paradise session. Have to question whether I would return in the future.....

Comment

Hayley H again was very good, love her doing my facials

Comment

Wonderful treatment, customer service and very relaxing. Only negative which is not the stores fault but shop next doors music was a little loud at times when you are trying to relax.

Comment

I have been working with Bec for over two years and she is awesome

Comment

My only complaint, and the only reason I've given lower scores in some areas, is because the beds are always dirty (or stained). I don't feel that comfortable laying on beds that are dirty and I would suggest laying out fresh white towels (or another colour) right over the bed (including pillow area) before each client. Otherwise the salon, general ambience, and professionalism is fabulous, so it always surprises me when I walk in and see the dirty beds. It really does bring the standard down considerably. And I have been to this salon many times and it's always the same, so obviously there is not a policy of laying out clean towels after each session. I have never been to another salon with dirty beds before and it's quite off-putting. It's such a shame, because otherwise I would recommend it highly.

Comment

I was quoted $37 over the phone but charged $44. I was asked if I wanted a scalp massage while the tint was on my lashes so I'm assuming the extra $7 was for the massage which is fine but if that is the case clients should be advised that there is an extra cost involved. The ladies are always friendly and helpful.