Pure Indulgence - Carindale (2298 reviews)

Comment

I was in the first room and it was very noisy, extremely difficult to relax when it sounds like someone is opening the door and you can hear people talking. Consultant was lovely but due to the room I won't be back.

Comment

For the premium price paid I expected a better job. I had a few services performed and they were completed half an hour before they were scheduled to finish so there was no reason to not be thorough. My Brazilian was patchy and I was not offered a chance to bring this up for fixing, the wrong shade of nail polish was used for my pedicure as well as nicks to my cuticles. My facial and massage were fine, and my therapist was perfectly polite but I left feeling a bit disappointed.

Comment

Very disappointed with counter service after my treatment. The new gift voucher now has a card instead of the old style vouchers. My card had fallen off and although I was paying with two other old style vouchers, the attendant made me feel very silly that I didn't have the new style card on the third voucher. The manager said I could pay now and bring the gift card back and they would reimburse me which was good. Later that day, I returned and the same attendant said the manager would have to authorize it (again) and I had to wait for over an hour for her to return. I had originally paid cash and the manager said she could only refund me onto a credit card. When I said I didn't have a credit card and I reminded her that I had paid with cash she rolled her eyes as she opened the till, flicking the cash and shoved the cash into my hand, before she said a very rude thankyou. The Pure Indulgence signature facial was a real treat for me and the consultant did a wonderful job, but I did not like the Pure Indulgence Signature Service at the end with Camille and her manager.

Comment

Lovely staff. I have reduced how often I go though due to how pushy the staff are to sell their “series” and their yuva products.

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I have had wonderful facial experiences with Pure Indulgence in the past. To be honest, my recent facial did not feel like the luxurious experience I have previously had. More time was spent on trying to sell me on products than on the actual facial. I will return, but will ensure I get a different staff member. There is a terrible sound of a wind tunnel outside the room.

Comment

Pleasant experience, but the lady spent the whole time trying to up sell me on extras - didn't appreciate the hard sell aspect.