Nuala Morey (2667 reviews)

Comment

The welcome and being settled in were very nice, with the junior being very helpful. The stylist made conversation awkward and the blow dry was terrible. My hair looked better when I arrived than when I left. I'm hopeful that my hair will look better after I have washed and dried it myself. Previous visits to the salon were good so hopefully this was just a pne-off.

Comment

I hadn’t had my hair cut in a good few years and really wanted someone to understand my hair and help me. The guy seemed nice and friendly and gave me some good advice with regard to product. However I came in with very long hair and asked for a small trim. He straightened my hair with his hands (making it incredibly frizzy) to do a dry cut, which obviously wasn’t suited to my curls. I had my hair washed and then a lot of different products were put into it before drying. When it finished I looked like a poodle, completely different hair to what I came in with - much shorter hair with wide ringlets that were completely different to my normal hair. The curls were so thick with product they stuck together in lumps. Felt under pressure to give my honest opinion at the time when the stylist is waiting for your reaction. Definitely won’t be coming back or possibly even having my haircut for a very long time. I’ve washed all the product out and hoping at the bare minimum my hair is healthier for being a lot shorter.

Comment

The cut was good, which I am happy with, however, I'm not sure the stylist I had understood her colours enough, as was unable to explain to me how a certain colour would look. I had said that I wanted a bright blonde, not too yellow and warm which is what she gave me last time. We agreed that she would put less blond through but make sure it was bright. She suggested I have a toner put on to take out any warmth. However, the one she put on was very ash, so my hair came out a very dull/grey blonde, which I thought looked horrible, especially on curly shortish hair. I have never had an experience where a colour technician has not been able to advise or understand what would work on my hair before. When I said I didn't like it at all and wasn't happy, the stylist got very defensive and told me not to be rude and walked off. I wasn't rude I just asked her if it looked like a bright blonde in her opinion. The Manager came over and apologised for the stylist's reaction, and suggested I wash it when I got home and gave me some shampoo to take with me. It just felt like it was very unprofessional, considering they charge over £200 for a cut and colour, there was nothing else offered to me other than come back in a few days if I still don't like it. On top of that, they should be more careful as they aren't using proper gowns, as when I got home I had bleach splatters over the arm of my sweatshirt. Overall I was extremely disappointed with this salon, they do cut curly hair well, but I also had someone else dry my hair, and it looked awful, nothing like some of the pictures put up on instagram. If you want to charge top money for hair that is fine, but you need to make sure you have experienced stylists both in colour and cutting and make the overall experience more enjoyable. I will not be going back!

Comment

I booked n November for an appointment in April with stylist called Laura. Received an email the week before with the incorrect time. I called to query and was asked to move the appointment to a different time to suit the salon. I explained i was travelling more than 100 miles to get there so could not move it and the girl reluctantly accepted the original booking time. When I arrived a young girl on reception could hardly lift her eyes to greet me and I felt very unwelcome. Turns out Laura had left and a lady called Georgie was going to be cutting my hair. She was friendly and did a dry cut and said my fair needed a treatment. I had the treatment and wash and then another girl dried my hair. I was sat in a chair leaning right back with little support for more than 30 mins which hurt my neck. The final result was not great the parting was litterally on the side on my head and my hair was frizzy. I had already paid 37.50 upfront and the total as per email was £75 so I had £37.50 left to pay but when I went the pay they charged me £114 which I paid but then I went back and queried and they said it because you had Georgie and a treatment which was £45 (I had not been told of the cost of the treatment). After an awkward conversation they reluctantly refunded me £30. So what should had cost be £75 total cost me £122!. I was really disappointed with the blow dry (the cut was good) and the overall level of service. I chose to drive a long way because on Instagram all the images are of glossy curly hair and smiley faces - this was not my experience

Comment

I really hate my haircut. I cried all the walk home. I’d asked to keep the length, but I wanted my hair to be healthy and the split ends to be removed. Maybe I just didn’t understand how much was going to be cut off but I feel like it was way more than the stylist said it would be. She also suggested that some of the pieces around my face be a little shorter, but I didn’t realise she meant to cut them to my cheekbones. I hate them. I also didn’t feel like we spent enough time chatting in the pre-interview. She cut my hair very quickly, I felt like most of the time I was there was spent having my hair washed or dried. Some people really enjoy the pampering experience, but I just wanted a good hair cut for my curly hair. I felt like I was paying for someone to wash and carefully dry my hair, and try and sell me products.

Comment

For what was offered, the haircut seemed quite overpriced. I typically go to bonomini and find their environment much more professional and I am much more willing to pay the price for what is offered there. I overheard another stylist speaking to a client and she was quite rude to a client that was upset.