Nuala Morey (2597 reviews)

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I had followed the ‘brand’ on Instagram for a good few months and was really impressed with the content and transformations of clients that have travelled from near and far. As special birthday treat I booked an appointment. My expectations were high, especially considering the cost of the service, so expensive! I already have a good curly pattern but I not had a ‘curly cut’ before, so was really looking forward to it as I thought it might enhance my curls. I booked a full set of highlights, root tint, curly cut and finish. I have grey/white roots which I always get tinted, it’s important to me. I had a good inch worth of root showing. Ali ‘creative director’ was my stylist, we briefly discussed cut and colour of the highlights, well when say discussed it was more that she had already decided what I should have. I asked about the root colour but she advised against tinting them. I disagreed but she insisted that it would ’blend’ much better. So I had a dilemma, do I get up and walk out and still be charged anyway or go through with the appointment? I stayed. After the highlights had processed Ali passed me over to Thomasina, a junior to wash my hair. Thomasina was lovely she also dried and finished my hair, I did not pay junior rates though but Ali was clearly busy with another few clients. Hair dried I was sat up in front of the mirror and I really was very underwhelmed with how the front of my hair looked and you could clearly still see my roots. Ali came over to show me the back of my hair, I said it was ok but really nothing special, the colours were pretty. I told Ali how very disappointed I was that my roots were still visible, she said she how you get on?? I’m really not sure what she meant as I already knew how disappointed and upset I felt and there is no way I would go back. I have never come out of a salon with the same roots showing that I went in with. What a total waste of a lot of money. Sadly it seems it’s all about the brand. One to avoid.

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A little disappointed with the service given the cost of an appointment. I was hoping to discuss how to make the best of my hair but this didn’t really happen. I have a real mix of wavy, curly, and straight hair. My stylist didn’t seem to have any advice or recommendations and my hair has been cut in a way that feels difficult to maintain. Such a shame because I was so excited to finally get some guidance on what my hair wants to do and how to work with it.

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Arrived for my appointment at 3.40. App was 3.45. Was assisted downstairs. Asked to put coat back of chair. Had mask on. Then asked to go upstairs. Took coat upstairs. Seen Thomaz sat down on his phone. Wondering why my appointment was for 3.45 when time is now 4p.m. lady came to me to say Hi,she was one cutting my hair. I replied. Dont think so. I asked for Thomaz. He was confused. So was she? Ended up him cutting my hair. Cut more than asked for. Second lady colouring my hair. Didnt put enough foils on to get same look as previous. Lady that previously cut hair has now left. Emigrated. Left my file for new hairdresser. Ame lady coured my hair, washed& dried. Tried to charge for olaplex never had. Finally gave me my £70 deposit bk paid ages ago. Apparently you have to pay this whether you turn up, or dont turn up!! They cash it anyway when you make appointment. They say its cos of no shows. Fine. No problem. Take money if I dont show. Not before you even know!@ Not that great a hairdressers really gor money paid. Takes ages to get through to them. No price list visible in shop. All on line. Seem to take long time deciding how much to charge you once at till. Obvs looking for somewhere else. Recommendations please.

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I am disappointed with the salon, when I really wanted to be impressed & overjoyed with a curly hair saloon, from my experiences, the salon seems to be running ineffectively trying to accommodate many clients, & not being able to provide the level of service, someone would expect for the hair price, which should be guaranteed. The Aveda products are of a high quality & they do have some very experienced stylists, while the general running on the Salon seems to be short on service, and will ultimately reflect on the whole service.

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This was my second time coming to the salon. I would say there is definitely a need for a friendlier and more welcoming face/personality at the front desk. On both occasions, it felt like I was an inconvenience. When booking my second appointment, I made it clear that I wanted a full head of colour, and then highlights on the top and the lady on the phone said she'd book me in for a longer treatment as we were unsure how long it would take. When I arrived, and I was asked what I wanted I showed a photo, and the hairdresser said I was not booked in for a long enough appointment. A more experienced hair dresser came over and they said a full head wouldn't work well with curly hair, but I agreed with what they suggested, but made it clear that the main goal was to look as close to the picture as possible. I came away with some highlights in the correct colour, but that was what I wanted all over, with some lighter highlights. It felt like the highlights were suggested as they didn't have time to do a full head of colour in my appointment. To be fair to the hair dressers for both my appointments, they made my curls look lovely and provided plenty of tips and information about taking care of my curls which was appreciated. Overall however, I'm disappointed with the service and was not worth the price I paid. I could have gone elsewhere and gotten a full head for not much more.

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Overall a quite disappointing experience. The website makes it clear you must arrive 5 minutes before your appointment time which I did. I then waited 20 minutes for the stylist to arrive with no apology for being late or any communication that she was running late, she wasn’t in the salon that I could see. The stylist I had booked online bore absolutely no resemblance to the person who cut my hair! I knew that the appointment would be longer than a standard haircut but that part was quite quick. What took the time was the styling. I did have a treatment that took around 20 minutes but the whole thing took 3 hours!! The positives were the advice I received about looking after my curly hair, but my hair was so full of products when I left it felt greasy and was so far away from how I like my hair styled. I had also ordered a colour patch test which took 9 days to arrive so I was unable to book a colour as soon as I had wanted. Again no apology for the delay in it arriving..this was posted out a week after I ordered it… I’ve followed this salon on Instagram for some while but I don’t think I would recommend it both for the customer service and the price. You can get a curly cut at a good hairdressers in a lot less than three hours. Their website over promises and under delivers in my opinion