Nuala Morey (2844 reviews)

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When I booked the appointment online I didn't realise I was booking a graduate stylist. The initial page said prices from £97 so thought when I selected any stylist that it was going to be a more experienced stylist for £97. It was only when I arrived for my appointment that I realised my stylist was a graduate and paid for the graduate stylist but would have preferred to pay more for the experience. My stylist was very lovely but don't think she had the experience I was hoping for to provide advice on the best cut for my hair. My stylist only cut my hair whilst dry and then trimmed a few pieces once it was dried but I observed more experience stylists cutting hair whilst dry and then checking through the cut when it was wet to check it was even. I appreciate I booked a curly cut and so the idea is to cut it dry to see the shape etc but I think it could have done with further shaping and graduating whilst wet. To be honest, I'm not very happy with my cut. I agreed to have layers put in but the layers are very short and blunt and stick out and not sure if its longer on 1 side than the other once styled. Since having my hair cut and styled on friday, I've washed my hair twice (today is sunday) to see if I can style my hair but it was easier to style before. My layers are too short and chunky and so I'm contemplating booking an appointment in another salon to just get a normal cut as don't think the curly cut was for me as my hair is more wavy than curly. ITs a shame as I've been looking forward to my appointment in preparation for a holiday

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I had followed the ‘brand’ on Instagram for a good few months and was really impressed with the content and transformations of clients that have travelled from near and far. As special birthday treat I booked an appointment. My expectations were high, especially considering the cost of the service, so expensive! I already have a good curly pattern but I not had a ‘curly cut’ before, so was really looking forward to it as I thought it might enhance my curls. I booked a full set of highlights, root tint, curly cut and finish. I have grey/white roots which I always get tinted, it’s important to me. I had a good inch worth of root showing. Ali ‘creative director’ was my stylist, we briefly discussed cut and colour of the highlights, well when say discussed it was more that she had already decided what I should have. I asked about the root colour but she advised against tinting them. I disagreed but she insisted that it would ’blend’ much better. So I had a dilemma, do I get up and walk out and still be charged anyway or go through with the appointment? I stayed. After the highlights had processed Ali passed me over to Thomasina, a junior to wash my hair. Thomasina was lovely she also dried and finished my hair, I did not pay junior rates though but Ali was clearly busy with another few clients. Hair dried I was sat up in front of the mirror and I really was very underwhelmed with how the front of my hair looked and you could clearly still see my roots. Ali came over to show me the back of my hair, I said it was ok but really nothing special, the colours were pretty. I told Ali how very disappointed I was that my roots were still visible, she said she how you get on?? I’m really not sure what she meant as I already knew how disappointed and upset I felt and there is no way I would go back. I have never come out of a salon with the same roots showing that I went in with. What a total waste of a lot of money. Sadly it seems it’s all about the brand. One to avoid.

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A little disappointed with the service given the cost of an appointment. I was hoping to discuss how to make the best of my hair but this didn’t really happen. I have a real mix of wavy, curly, and straight hair. My stylist didn’t seem to have any advice or recommendations and my hair has been cut in a way that feels difficult to maintain. Such a shame because I was so excited to finally get some guidance on what my hair wants to do and how to work with it.

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This was my second time coming to the salon. I would say there is definitely a need for a friendlier and more welcoming face/personality at the front desk. On both occasions, it felt like I was an inconvenience. When booking my second appointment, I made it clear that I wanted a full head of colour, and then highlights on the top and the lady on the phone said she'd book me in for a longer treatment as we were unsure how long it would take. When I arrived, and I was asked what I wanted I showed a photo, and the hairdresser said I was not booked in for a long enough appointment. A more experienced hair dresser came over and they said a full head wouldn't work well with curly hair, but I agreed with what they suggested, but made it clear that the main goal was to look as close to the picture as possible. I came away with some highlights in the correct colour, but that was what I wanted all over, with some lighter highlights. It felt like the highlights were suggested as they didn't have time to do a full head of colour in my appointment. To be fair to the hair dressers for both my appointments, they made my curls look lovely and provided plenty of tips and information about taking care of my curls which was appreciated. Overall however, I'm disappointed with the service and was not worth the price I paid. I could have gone elsewhere and gotten a full head for not much more.

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Overall a quite disappointing experience. The website makes it clear you must arrive 5 minutes before your appointment time which I did. I then waited 20 minutes for the stylist to arrive with no apology for being late or any communication that she was running late, she wasn’t in the salon that I could see. The stylist I had booked online bore absolutely no resemblance to the person who cut my hair! I knew that the appointment would be longer than a standard haircut but that part was quite quick. What took the time was the styling. I did have a treatment that took around 20 minutes but the whole thing took 3 hours!! The positives were the advice I received about looking after my curly hair, but my hair was so full of products when I left it felt greasy and was so far away from how I like my hair styled. I had also ordered a colour patch test which took 9 days to arrive so I was unable to book a colour as soon as I had wanted. Again no apology for the delay in it arriving..this was posted out a week after I ordered it… I’ve followed this salon on Instagram for some while but I don’t think I would recommend it both for the customer service and the price. You can get a curly cut at a good hairdressers in a lot less than three hours. Their website over promises and under delivers in my opinion

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I’m not sure if this was just a bad day for the salon as I know someone was off sick and my colour had to be cancelled, but I found the depiction of this place from the website and the reality of it very different. I’d travelled 2 hours to have this appt and had waited for 6 weeks for a slot that I could attend so maybe my hopes were too high. . They did end up fitting me in for a cut which I was grateful for but the communication and feeling of being taken care of in this, wasn’t really there and I was told I could still come about 5 minutes before my appt time. . It felt like everyone was kind of “leaning back” and what I felt mostly is that there wasn’t any solid leadership to give the salon a sense of safety, holding and clarity. I felt like an annoyance and no-one seemed to be really into what they were doing. The cut was pretty good and she took time and care so I can’t fault the stylists skills. The overall experience was just really lacking and as someone who works in a service role I would not recommend this to anyone w anting something new or a needing advice about their hair. If you’re able to roll with the slightly icey, aloof vibe then this place might be for you, but I much prefer a place that feels solid and anchored in what’s it’s delivering and is able to meet you in heart and presence.