Nuala Morey (2882 reviews)

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Have been several times in the past and had good experience but feels like there's been a massive shift. Never get to see the same stylist twice because the turnover is so fast, things that made it a luxury experience before have gone: used to be offered a herbal tea on arrival, head and neck massage to start, coffee throughout the appointment. Now because of the coffee van outside you have to pay for a tea or coffee whilst you're there for such a long time. Don't think any other salon I've ever visited has charged for a cup of tea! All the staff seemed stressed and miserable (previously have had lovely stylist but the nice ones seem to leave quickly), my hair cut felt incredibly rushed and impersonal, my haircut was ok but nothing to be buzzing about. Not worth the hype anymore.

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It must depend on who you get, the stories that you see on instagram are nothing like what you receive. I just don’t feel like I was listened to, enough questions were asked and enough time and attention was given. I’ve been left with a style that will be hard to manage and a colour that is boring - specifically what I didn’t ask for. I made a round trip of 3 hours and took a days holiday to go to salon and was incredibly disappointed. I have made contact with the salon and they offered to rectify but what they were offering was not worth another days holiday and the travel time, which they acknowledged they would never cover due to policy.

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I booked my daughter in for a curly cut having shown her all the beautiful before and afters on the salons website. The stylist said she would dry cut it, which was fine, but then she was done in 15mins, my daughters hair looked the same except for the obvious layers she’d cut into it. Nothing else was done except for one brief styling tip for school which I asked for. Even though everyone was polite, I didn’t feel like we got the service advertised on the website. I bought a bottle of the smoothing serum and in total paid £88.00. If the serum was £28.50, then the cut was £60. £60 for a 15mins dry cut. Apparently £20 more if I wanted it washed and styled. I feel like I’ve been scammed.

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I had followed the ‘brand’ on Instagram for a good few months and was really impressed with the content and transformations of clients that have travelled from near and far. As special birthday treat I booked an appointment. My expectations were high, especially considering the cost of the service, so expensive! I already have a good curly pattern but I not had a ‘curly cut’ before, so was really looking forward to it as I thought it might enhance my curls. I booked a full set of highlights, root tint, curly cut and finish. I have grey/white roots which I always get tinted, it’s important to me. I had a good inch worth of root showing. Ali ‘creative director’ was my stylist, we briefly discussed cut and colour of the highlights, well when say discussed it was more that she had already decided what I should have. I asked about the root colour but she advised against tinting them. I disagreed but she insisted that it would ’blend’ much better. So I had a dilemma, do I get up and walk out and still be charged anyway or go through with the appointment? I stayed. After the highlights had processed Ali passed me over to Thomasina, a junior to wash my hair. Thomasina was lovely she also dried and finished my hair, I did not pay junior rates though but Ali was clearly busy with another few clients. Hair dried I was sat up in front of the mirror and I really was very underwhelmed with how the front of my hair looked and you could clearly still see my roots. Ali came over to show me the back of my hair, I said it was ok but really nothing special, the colours were pretty. I told Ali how very disappointed I was that my roots were still visible, she said she how you get on?? I’m really not sure what she meant as I already knew how disappointed and upset I felt and there is no way I would go back. I have never come out of a salon with the same roots showing that I went in with. What a total waste of a lot of money. Sadly it seems it’s all about the brand. One to avoid.

Comment

A little disappointed with the service given the cost of an appointment. I was hoping to discuss how to make the best of my hair but this didn’t really happen. I have a real mix of wavy, curly, and straight hair. My stylist didn’t seem to have any advice or recommendations and my hair has been cut in a way that feels difficult to maintain. Such a shame because I was so excited to finally get some guidance on what my hair wants to do and how to work with it.

Comment

This was my second time coming to the salon. I would say there is definitely a need for a friendlier and more welcoming face/personality at the front desk. On both occasions, it felt like I was an inconvenience. When booking my second appointment, I made it clear that I wanted a full head of colour, and then highlights on the top and the lady on the phone said she'd book me in for a longer treatment as we were unsure how long it would take. When I arrived, and I was asked what I wanted I showed a photo, and the hairdresser said I was not booked in for a long enough appointment. A more experienced hair dresser came over and they said a full head wouldn't work well with curly hair, but I agreed with what they suggested, but made it clear that the main goal was to look as close to the picture as possible. I came away with some highlights in the correct colour, but that was what I wanted all over, with some lighter highlights. It felt like the highlights were suggested as they didn't have time to do a full head of colour in my appointment. To be fair to the hair dressers for both my appointments, they made my curls look lovely and provided plenty of tips and information about taking care of my curls which was appreciated. Overall however, I'm disappointed with the service and was not worth the price I paid. I could have gone elsewhere and gotten a full head for not much more.