Nuala Morey (2893 reviews)

Comment

A little disappointed with the service given the cost of an appointment. I was hoping to discuss how to make the best of my hair but this didn’t really happen. I have a real mix of wavy, curly, and straight hair. My stylist didn’t seem to have any advice or recommendations and my hair has been cut in a way that feels difficult to maintain. Such a shame because I was so excited to finally get some guidance on what my hair wants to do and how to work with it.

Comment

This was my second time coming to the salon. I would say there is definitely a need for a friendlier and more welcoming face/personality at the front desk. On both occasions, it felt like I was an inconvenience. When booking my second appointment, I made it clear that I wanted a full head of colour, and then highlights on the top and the lady on the phone said she'd book me in for a longer treatment as we were unsure how long it would take. When I arrived, and I was asked what I wanted I showed a photo, and the hairdresser said I was not booked in for a long enough appointment. A more experienced hair dresser came over and they said a full head wouldn't work well with curly hair, but I agreed with what they suggested, but made it clear that the main goal was to look as close to the picture as possible. I came away with some highlights in the correct colour, but that was what I wanted all over, with some lighter highlights. It felt like the highlights were suggested as they didn't have time to do a full head of colour in my appointment. To be fair to the hair dressers for both my appointments, they made my curls look lovely and provided plenty of tips and information about taking care of my curls which was appreciated. Overall however, I'm disappointed with the service and was not worth the price I paid. I could have gone elsewhere and gotten a full head for not much more.

Comment

i haven’t been to a salon in over 31 years as they never listen to what i want and always chop lots off so i stopped going. Nuala’s salon was unfortunately the same. i was very nervous and excited all at the same time when i arrived. i spoke to the stylist about what id like and although she was extremely lovely i feel she didn’t listen to what i wanted. i said i wanted to grow my hair and that the top especially was very short. also that id like a brown colour all over with some copper highlights. when it was finished my hair looked absolutely awful. i was in utter shock. the cut was very very short. my wavy hair was incredibly straight, especially on top where a lot had been taken off. the colour! … i looked like i had one of those orange wigs on that u wear with a kilt for a joke outfit. it was so awful, again i was in total shock. we tried between us to scrunch it up and the stylist washed it again a few times and said maybe it was the products. i burst in to tears, i couldn’t believe that this amazing looking salon on social media could of done this to my hair. i went home n floods of tears and in shock. my fiancé took me to asda so i could buy a brown hair dye (which is what colour i wanted in the first place along with SOME highlights ) and put it on. it looked so much better. i cried all night at the length as i’ve been growing my hair for a while and id not long had it cut so thought it didn’t need much taken off at all. i’m not only back to square one with it, im -10. this experience has completely put me off ever going to a salon ever again. im so upset i can’t quite believe this has happened. the stylist told me she would tell the owner and i was kinda expecting a phone call or text but nothing as yet. oh well, i’ve learned my lesson. NEVER AGAIN!

Comment

I asked about colour testing and it was ignored. I asked for colour advice and was told maybe different highlights to discuss during cutting. But it wasn’t revisited.

Comment

Unfortunately, I had a really disappointing experience at the salon. I was booked in for a cut and colour and ended up leaving without it being coloured as the hairdresser ran out of time. I was told that they needed to do a colour test on my hair to see how a colour would turn out but wasn't informed that if I had this done, it would mean no time left to actually dye my hair. So so disappointing especially after having paid £23 for the colour test passport. Complete waste of money! I was told that I could be booked in another time for the colour but as I had specifically booked the appointment for a wedding at the weekend this wasn't an option. The cut was also very disappointing. The first thing I said was that I was trying to grow out my hair and although I appreciate that the damaged ends needed to be removed, I left the salon with hair far shorter than what I wanted. Not only this, but the cut was not up to standard, I have differing lengths on each side of my head and underneath section at the back, is so much shorter than the top layer - this has lead to be now having a scraggly top layer of hair without any thickness to it. Extremely disappointing hair cut for £100.

Comment

I wasn't very impressed with the service because I didn't realise the main focus was on products. I was told I would get 15 mins of consultation, but asked if the top layer of my hair could be cut shorter and the bottom layers less (as they are more curly and I want them to be more visible) and showed pictures for examples. The lady cutting my hair said she could do that for me, also asked if I wanted face framing pieces. I got no face framing pieces because she cut my hair too short so it's all the same length (I thought you specialised in cutting curly hair so knew it would bounce back and be shorter once product is put in and dried) and some bits are choppy and there are no layers. It looks nothing like the photos I showed. :( It was my first time at the salong, so I think communication would be really helpful to avoid customers getting the wrong cut, as the only words the hairstylist said to me really in between start and finish were 'is that looking okay for you?' and I said yeah I think I'm quite happy with the length - she then cut my hair for a few more minutes and took me upstairs for the wash. I didn't realise when she asked that she meant do you want anything else done because I'm finishing now. If this was made clear I would've pointed out these issues with the haircut at the time. There were people sat getting their hair cut before I got mine, who were still there after I came back from my wash. They also got proper consultations. I don't know why my actual cutting process only lasted 15 minutes. Everyone I told was shocked because it even takes longer to cut men's hair. The reason I asked for my hair to be layered with the top bit cut more was because I know my hair and I know the top bit doesnt curl as much. The hairstylist said she understood that and proceeded to cut my hair in the way I didnt ask for. She said at the end that the way to 'keep those outside bits curly' was to put product in it. I always put product in my hair but I know the outside doesnt curl that well. I didn't go to the salon to get told to use more products, I went to get a haircut that suited my specific hair type. Which I thought you specialised in. It seems most of the money and time towards the appointment goes into hair washing and putting products in and diffusing. Which is fine if you want to wow customers who have never used hair products or a diffuser before, so they might invest. But for those of us who know to already do that, it's a bit misleading that you 'specialise in cutting wavy/curly hair' because from my experience you don't. I know I paid for the cheapest specialist but I thought she'd be able to do a better job than just putting products on my hair really. Thanks for reading this and I really hope it makes a difference - I think the way you advertise your salon could be different in the sense that it could be clearer that what you're paying for isnt a really expensive CUT, it's really expensive because of the products and time used to wash and style and dry hair.