Nuala Morey (2893 reviews)

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I was very excited for my first ever curly cut, which I told the stylist. However, it did not live up to my expectations. I thought I would be taught techniques and talked through the process. The only thing the stylist spoke about was the products she used. She also used very high heat when she diffused my hair. I didn’t expect to pay so much for simply a cut and style. Of course the curls looked great but this wasn’t what I had hoped for.

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I got a great cut and I love my hair, however, I did not feel the experience reflected how much money I was paying for my treatment. I felt as though I was getting judged for the condition of my hair and I felt embarrassed. I also felt as though I was just being rushed through and that time was not properly taken to listen to what I really wanted or was looking for. Personally I would’ve recommend as for over £100 for a treatment I expect to get a great overall experience not just a good cut.

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Have been several times in the past and had good experience but feels like there's been a massive shift. Never get to see the same stylist twice because the turnover is so fast, things that made it a luxury experience before have gone: used to be offered a herbal tea on arrival, head and neck massage to start, coffee throughout the appointment. Now because of the coffee van outside you have to pay for a tea or coffee whilst you're there for such a long time. Don't think any other salon I've ever visited has charged for a cup of tea! All the staff seemed stressed and miserable (previously have had lovely stylist but the nice ones seem to leave quickly), my hair cut felt incredibly rushed and impersonal, my haircut was ok but nothing to be buzzing about. Not worth the hype anymore.

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It must depend on who you get, the stories that you see on instagram are nothing like what you receive. I just don’t feel like I was listened to, enough questions were asked and enough time and attention was given. I’ve been left with a style that will be hard to manage and a colour that is boring - specifically what I didn’t ask for. I made a round trip of 3 hours and took a days holiday to go to salon and was incredibly disappointed. I have made contact with the salon and they offered to rectify but what they were offering was not worth another days holiday and the travel time, which they acknowledged they would never cover due to policy.

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I booked my daughter in for a curly cut having shown her all the beautiful before and afters on the salons website. The stylist said she would dry cut it, which was fine, but then she was done in 15mins, my daughters hair looked the same except for the obvious layers she’d cut into it. Nothing else was done except for one brief styling tip for school which I asked for. Even though everyone was polite, I didn’t feel like we got the service advertised on the website. I bought a bottle of the smoothing serum and in total paid £88.00. If the serum was £28.50, then the cut was £60. £60 for a 15mins dry cut. Apparently £20 more if I wanted it washed and styled. I feel like I’ve been scammed.

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I had followed the ‘brand’ on Instagram for a good few months and was really impressed with the content and transformations of clients that have travelled from near and far. As special birthday treat I booked an appointment. My expectations were high, especially considering the cost of the service, so expensive! I already have a good curly pattern but I not had a ‘curly cut’ before, so was really looking forward to it as I thought it might enhance my curls. I booked a full set of highlights, root tint, curly cut and finish. I have grey/white roots which I always get tinted, it’s important to me. I had a good inch worth of root showing. Ali ‘creative director’ was my stylist, we briefly discussed cut and colour of the highlights, well when say discussed it was more that she had already decided what I should have. I asked about the root colour but she advised against tinting them. I disagreed but she insisted that it would ’blend’ much better. So I had a dilemma, do I get up and walk out and still be charged anyway or go through with the appointment? I stayed. After the highlights had processed Ali passed me over to Thomasina, a junior to wash my hair. Thomasina was lovely she also dried and finished my hair, I did not pay junior rates though but Ali was clearly busy with another few clients. Hair dried I was sat up in front of the mirror and I really was very underwhelmed with how the front of my hair looked and you could clearly still see my roots. Ali came over to show me the back of my hair, I said it was ok but really nothing special, the colours were pretty. I told Ali how very disappointed I was that my roots were still visible, she said she how you get on?? I’m really not sure what she meant as I already knew how disappointed and upset I felt and there is no way I would go back. I have never come out of a salon with the same roots showing that I went in with. What a total waste of a lot of money. Sadly it seems it’s all about the brand. One to avoid.