Nuala Morey (2798 reviews)

Comment

Water was cold.

Comment

Pricing was £40 more than stated on booking confirmation, lack of information on website and in booking confirmation led to an unexpected charge at the till for a blow dry costing £40 The stylist was lovely, happy with hair colouring, definitely more clarification needed on curly colouring pricing.

Comment

When you have to shimmy down in the chair for the hair drying there is no lower back support which is really uncomfortable. I think some cushions of lumbar supports to offer people would make a huge difference for comfort. The phone line is awful. Whenever I have called up it’s really hard to have a conversation.

Comment

I was quite disappointed to be completely honest. I had originally booked in for a colour service (after travelling 3 hrs to get there) but they said that the wrong service has been booked in (even though I had checked through phone calls and had asked when I came to collect my colour start kit). This meant I couldn’t get any of the colour that I wanted because they said they hadn’t put enough time into my slot for that to happen. I was really upset to be honest cause this was my first experience with the salon. I had to wait 20 minutes into the consultation for them to tell me this. I asked if I would get my 50 pound deposit back because I didn’t want to split the service into multiple different appointments as I live far away and had agreed beforehand that all the colouring would be done in one session. The stylist said they weren’t sure if it would be possible to do so to not lose any of my money I said I’d just get a haircut done while I was here. I wasted a lot of money doing their Colourstart patch kit which they said I needed to travel to Bristol before my session because it ended up nearly being 5 days before my appointment but I didn’t even need it in the end when they couldn’t provide me with the colour service I wanted. After getting my haircut done which was okay I don’t think I would recommend this salon to people travelling far or if you want an intricate service. Just honestly disappointed and will be going back to my old salon.

Comment

I had the curly cut but she didn’t do much of the twist cutting at all, just a few twists at the very end. It felt like I basically had a dry hair cut with a an hour of diffusing at the end. So just a very overpriced dry cut!

Comment

I booked a cut and blow dry because that's what I always book when I go to the hairdressers. During the appointment, the hairdresser asked if I wanted a curly cut and when she explained what that was I thought yeah ok if that's what you think is best - go nuts. At no point did she mention that for some insane reason having wavy hair cut costs £24 more than not wavy hair. I was totally blindsided at the till when asked to pay the difference from my £30 deposit, expecting it to be around £20 and being told it was £46. This really should have been mentioned at the start when we discussed it. I've since looked at all the pricing on your website, which admittedly I should have done before booking. But I honestly cannot fathom why you are charging so much more money for just doing the cut and wash in a different order?! Essentially penalizing people with curly or wavy hair which you claim to champion. The service overall was fine but nothing to write home about and definitely not worth £76. The cut is what I asked for and the finish was nice. I just don't understand the pricing and wish I'd been warned a bit better!