Nuala Morey (2798 reviews)

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I was provided with a coffee on arrival. Unfortunately I don't like the taste of UHT milk, so not very pleasant. Very busy salon. Staff were relatively friendly. I discussed my requirements requesting a cut and color. I had expressed a preference for a light color to be used in part of my hair to seamlessly blend blonde already present in my hair but this was ignored. I was in the salon for five hours and despite asking for water on several occasions this was ignored, so gave up. I was severely dehydrated when I left the salon and extremely light headed, which was not good for the drive home. The junior who styled my hair was quite rough at times tugging hard on my scalp - which I don't think is good as when hair is wet it's meant to be more fragile. I paid nearly £400, which did also include a couple of products, so as you can appreciate the full experience wasn't what I expected at all. I can actually say though I am happy with the cut. I must remind myself that glossy Instagram pictures, don't give you the journey.

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Going through the motions.

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I am disappointed with the colour. The dye on my skin around my hairline is so obvious. I had to come home and wash my hair and it is still there. The colour is also really dark so overall it does not look great which is disappointing.

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I was expecting more advice about the hair cut and colour. The lady doing my hair was very lovely and friendly, but she could not give me any real advice about hair cut. She just asked me what I wanted and I didn't know. The end result is ok, but it was not worth going all the way to Bristol and paying the money I paid. On the positive, it was a very nice curly outcome. They cared for my hair as curly hair. But the hair cut is not that nice and I am still wearing my hair in a pony tail as a result.

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I was so excited to be getting my hair cut here as I had seen amazing photos but I left feeling quite deflated. The lady that cut my hair was lovely (all the staff were) and my haircut was ok. I just wasn’t as happy with it as I thought I would be and I’ve been more impressed with a much cheaper cut by a “non curly trained” hairdresser. Maybe it was my fault for expecting too much. I’ve got to say £17 for a patch test is absolutely crazy as well!

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I am new to curly hair and was expecting to be taught about curly hair and how to manage it and look after it. This didn’t happen. My stylist was lovely but seemed distracted and didn’t really talk me through anything. I felt uncomfortable with not really knowing what was going on and so my sister kept asking the stylist questions and asked her to explain everything to me and she just wasn’t forthcoming. I was not offered a massage and did not receive a massage during conditioning which my sister pointed out. Overall it was a very average experience and definitely not worth the luxury price tag.