Nuala Morey (2597 reviews)

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I appreciate that COVID measures will have placed restrictions on the quality of customer service the salon was able to provide. However, I do not feel like the experience I recieved was reflective of the price I paid. Very average curly hair cut and experience, for a very high price.

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Not a good place to get a short hair style with the younger stylist (very young and still £80!). She was sweet but was very reticent/unsure on how to give me the style I wanted and resulting style was a slightly mumsier (much less flattering) version of my own hair, so very disappointing but hard to give immediate feedback in how to fix it. Emailed salon cistomer service 48 hrs ago that I was in tears after and have received no response.

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Unfortunately, I had a really disappointing experience at the salon. I was booked in for a cut and colour and ended up leaving without it being coloured as the hairdresser ran out of time. I was told that they needed to do a colour test on my hair to see how a colour would turn out but wasn't informed that if I had this done, it would mean no time left to actually dye my hair. So so disappointing especially after having paid £23 for the colour test passport. Complete waste of money! I was told that I could be booked in another time for the colour but as I had specifically booked the appointment for a wedding at the weekend this wasn't an option. The cut was also very disappointing. The first thing I said was that I was trying to grow out my hair and although I appreciate that the damaged ends needed to be removed, I left the salon with hair far shorter than what I wanted. Not only this, but the cut was not up to standard, I have differing lengths on each side of my head and underneath section at the back, is so much shorter than the top layer - this has lead to be now having a scraggly top layer of hair without any thickness to it. Extremely disappointing hair cut for £100.

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I asked about colour testing and it was ignored. I asked for colour advice and was told maybe different highlights to discuss during cutting. But it wasn’t revisited.

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I’m not sure if this was just a bad day for the salon as I know someone was off sick and my colour had to be cancelled, but I found the depiction of this place from the website and the reality of it very different. I’d travelled 2 hours to have this appt and had waited for 6 weeks for a slot that I could attend so maybe my hopes were too high. . They did end up fitting me in for a cut which I was grateful for but the communication and feeling of being taken care of in this, wasn’t really there and I was told I could still come about 5 minutes before my appt time. . It felt like everyone was kind of “leaning back” and what I felt mostly is that there wasn’t any solid leadership to give the salon a sense of safety, holding and clarity. I felt like an annoyance and no-one seemed to be really into what they were doing. The cut was pretty good and she took time and care so I can’t fault the stylists skills. The overall experience was just really lacking and as someone who works in a service role I would not recommend this to anyone w anting something new or a needing advice about their hair. If you’re able to roll with the slightly icey, aloof vibe then this place might be for you, but I much prefer a place that feels solid and anchored in what’s it’s delivering and is able to meet you in heart and presence.

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Overall a quite disappointing experience. The website makes it clear you must arrive 5 minutes before your appointment time which I did. I then waited 20 minutes for the stylist to arrive with no apology for being late or any communication that she was running late, she wasn’t in the salon that I could see. The stylist I had booked online bore absolutely no resemblance to the person who cut my hair! I knew that the appointment would be longer than a standard haircut but that part was quite quick. What took the time was the styling. I did have a treatment that took around 20 minutes but the whole thing took 3 hours!! The positives were the advice I received about looking after my curly hair, but my hair was so full of products when I left it felt greasy and was so far away from how I like my hair styled. I had also ordered a colour patch test which took 9 days to arrive so I was unable to book a colour as soon as I had wanted. Again no apology for the delay in it arriving..this was posted out a week after I ordered it… I’ve followed this salon on Instagram for some while but I don’t think I would recommend it both for the customer service and the price. You can get a curly cut at a good hairdressers in a lot less than three hours. Their website over promises and under delivers in my opinion