Nuala Morey (2749 reviews)

Comment

I booked a cut and blow dry because that's what I always book when I go to the hairdressers. During the appointment, the hairdresser asked if I wanted a curly cut and when she explained what that was I thought yeah ok if that's what you think is best - go nuts. At no point did she mention that for some insane reason having wavy hair cut costs £24 more than not wavy hair. I was totally blindsided at the till when asked to pay the difference from my £30 deposit, expecting it to be around £20 and being told it was £46. This really should have been mentioned at the start when we discussed it. I've since looked at all the pricing on your website, which admittedly I should have done before booking. But I honestly cannot fathom why you are charging so much more money for just doing the cut and wash in a different order?! Essentially penalizing people with curly or wavy hair which you claim to champion. The service overall was fine but nothing to write home about and definitely not worth £76. The cut is what I asked for and the finish was nice. I just don't understand the pricing and wish I'd been warned a bit better!

Comment

I had the curly cut but she didn’t do much of the twist cutting at all, just a few twists at the very end. It felt like I basically had a dry hair cut with a an hour of diffusing at the end. So just a very overpriced dry cut!

Comment

Although the hair cut is a reasonably good cut I specifically asked for minimal length to be taken from my hair, which was well past shoulder length. I have now got a cut that has some chunks of hair above ear length. The hairdresser just kept cutting more and more length off until I had to ask whether they were going to stop. When the hair was dried it jumped up even further (being really curly) and when I pointed out that it's really short and I asked not to lose the length the hairdresser told me that it was curly and had jumped up after drying. I assumed the price I had paid for a specialist in curly hair would have meant this was not going to come as a surprise. I know it'll grow and the cut itself is fairly good but feel quite disappointed with the final outcome as was not what I had asked for.

Comment

I saw the amazing results on instagram of the curly designs so I thought finally I can get a hair cut and style that will suit my frizzy wavy hair. Unfortunately my experience did not live up to my expectations. The curly haircut taken off so much of my long hair, which the hairdresser lady warned that it may seem more than it actually is because of the layers and the hair will jump up etc, so this was fine. Then hair-wash and style, about 5-6 different product was put on my hair, then dried with diffuser for about 30-40 mins in a very uncomfortable position which would not have been a problem if my sacrifice results in curls. At the end, my hair felt hard to touch dry with products, and looked almost exactly the same wavy as when I sit down except 4-5 inch shorter, crusty and smelly. My hair was weighted down and looked like I haven’t washed it in a week… this was not the ‘just been to the hairdresser’ look or feel for me. At next wash, I used my own products and advices learnt on social media, trying to style my own hair hoping for curls and the result came out better than the actual hairdresser/stylist work (see photo). I used a few curling products as well but my hair is not weighed down or hard (slightly frizzier but wavier too!) which confirms that the hairdresser could have done better.

Comment

On the phone when booking I was originally told it would cost £80 for highlights and a cut however when it got to paying it was £135 on top of the deposit I had paid earlier. I like my hair and happy they managed to squeeze me in before lockdown but can't really afford to come again.

Comment

I was quite disappointed to be completely honest. I had originally booked in for a colour service (after travelling 3 hrs to get there) but they said that the wrong service has been booked in (even though I had checked through phone calls and had asked when I came to collect my colour start kit). This meant I couldn’t get any of the colour that I wanted because they said they hadn’t put enough time into my slot for that to happen. I was really upset to be honest cause this was my first experience with the salon. I had to wait 20 minutes into the consultation for them to tell me this. I asked if I would get my 50 pound deposit back because I didn’t want to split the service into multiple different appointments as I live far away and had agreed beforehand that all the colouring would be done in one session. The stylist said they weren’t sure if it would be possible to do so to not lose any of my money I said I’d just get a haircut done while I was here. I wasted a lot of money doing their Colourstart patch kit which they said I needed to travel to Bristol before my session because it ended up nearly being 5 days before my appointment but I didn’t even need it in the end when they couldn’t provide me with the colour service I wanted. After getting my haircut done which was okay I don’t think I would recommend this salon to people travelling far or if you want an intricate service. Just honestly disappointed and will be going back to my old salon.