Nuala Morey (2780 reviews)

Comment

The hairstylist was running late first thing in the morning. This alone is not much of an issue for me. I was largely ignored in the salon until she arrived. I felt my cut was quite rushed and not the usual care and attention was taken. Furthermore the price was higher than when I had booked so I paid the deposit at booking which should have been 50%. Then paid double that again after the cut which was not expected. I could have been told about the 50% price rise before arriving since my details would have been available on my booking

Comment

Unfortunately I didn’t have the best experience yesterday. My haircut from Tomas was lovely and I have no complaint about that. However while my hair was being washed my back was completely soaked which was extremely uncomfortable. As you don’t use towels ( why ? ) I stayed wet. Another point I would like to make is about having to wait outside. I understand the necessity for social distancing but as the winter comes along it might be a good idea to have an umbrella or an awning outside to stop clients getting wet when it is raining

Comment

I feel really conflicted writing this review, because although I had a pleasant experience with your staff, I was not overall satisfied with my hair. Your staff were LOVELY, so polite, bubbly full of conversation. My stylist was apologetic for my wait, and we spoke at length about my colour expectations - I explained that I wanted to stay dark, I showed a picture of the colour I wanted to achieve and it was a balayage with dark brown tones. I also explained that although I have coloured my hair in the past, I haven’t had my hair coloured in over a year but my stylist agreed to proceed. After we had washed, styled and blow dried my hair, my stylist explained that my colour didn’t lift properly and it was looking orange, I had to go back and tone my hair, re wash it and dry it. I had a wedding to attend that day which I missed because of this delay (as I travelled from Birmingham) I am grateful for my stylists honesty - she told me that she couldn’t let me walk out with my colour at the state that it was in, and rearranged her appointments to accommodate for my re-wash. However, the bottom layers of my hair weren’t toned and the look extremely ginger/orange. I absolutely regret getting my hair coloured because it is not what I wanted. I just think if the shade of brown I wanted were unattainable or unrealistic without bleaching,, these should of been communicated properly to me before and I could of managed my expectations better. I’m just gutted I didn’t experience that “wow” factor from the salon, and although your stylist was very helpful with advice and information of products for my hair, I didn’t feel as though my hair was transformed after my appointment. Overall I’m disappointed with my experience

Comment

Very pleasant hairdresser but he seemed tired and slightly distracted and kept looking outside. I did receive some good advice but it was really extremely expensive for what was essentially just a trim.

Comment

I did not get a head massage as advertised. I specifically asked for my hair not to be flat on top and that I liked some height. It was pancake flat. I also asked for short bits around my face. Not done. The curling and drying was good but a lot of water ran down my back and front.