Nuala Morey (2608 reviews)

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I've been a loyal customer for over five years but the service has really gone down hill. I had a horrendous experience and the stylist made my hair yellow. I had clearly asked for red natural tones which was all written down on my card. I had to insist on a retone and left the salon with dripping wet hair (they refused to dry it for me) , a colour I hated and £250 poorer. I would normally absolutely have rated this salon but after this experience will not be returning. I messaged the owner to ask them to look in to what happened and haven't even received an acknowledgement or any kind of apology. Save your money and book elsewhere. A shame to see such a previously wonderful salon go downhill so quickly. I wanted to see how my complaint was dealt with before publishing my review, hoping that it would be dealt with properly and avoid them losing my custom. Hugely disappointed with the way I have been treated.

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My appointment was half an hour late, and I got no advice despite asked about my curl type etc. Just really disappointing considering I had heard such good things.

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Without doubt the worst haircut I have ever had. I came out looking like I’d had a 50’s blow dry, but assumed it would look better once I’d dried and styled it myself- I look like a shaggy mess- wave pattern appears to have been cut straight through meaning I have chunks sticking out at angles. I’m disgusted with myself for actually paying. On top of the terrible haircut- Stylist was superficially friendly but checking notifications on her watch whilst drying my hair and gave an overall impression of disinterest- I suspect because I don’t fit the ‘young and gorgeous’ type they seem to attract… or maybe she just didn’t like me/knew she couldn’t work with my hair/didn’t actually care if I returned or was happy. Despite what it says on the website, there is no complimentary massage. Salon door left open in the middle of winter, cold wind blowing round my legs. The coffee I was served was barely warm and tasted like a cheap ‘packet’ mix latte. Looking for positives- the products used seemed good and smelt lovely and thank god she didn’t cut enough of my hair off to prevent me putting it in a ponytail- because that’s where it’s going to have to be until it grows long enough for me to cut it myself- frankly I wish I’d stuck with doing that and not wasted my money on ‘treating’ myself to a haircut in this over priced, over hyped salon.

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I look like a poodle. Also you need to add on your website where you can park, or at least answer the phone when I call to ask you about it. I had to walk 15 minutes in the cold rain there and back. Arrived wet and wasn’t offered any tea or anything.