Nuala Morey (2597 reviews)

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Unfortunately my hair didn't look any different after my colour service. I was made aware that the colour I chose would have been difficult to get and it could have ended up looking different, but honestly it just doesn't seem to be there at all.

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This is the only salon that caters for curly hair and I will continue to come here but it is so much more expensive than other salons. The stylist I had yesterday put way too much product in my hair and it just feels so crunchy and frizzy and almost greasy today and this is the second day. When I asked for advice on products that were cheaper than the Aveda ones I couldn’t be advised any worse. I like the Aveda ones but in the current climate it is just too expensive to be paying £36 for one product. Please can you do better to advise your clients on other products too?

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Before my appointment I was already really anxious about the experience as I always have bad experiences with hair cuts as I have so much hair and it seems to put people off. Anyway, on arrival I was not greeted or welcomed at all. I understand everyone was busy but to quickly look up from the current client and say something like ‘won’t be a minute’ or similar wouldn’t have taken much effort from them and would have helped me feel at ease a bit more. I thought the end result was okay but not value for money which is a shame, maybe I should have paid the extra for the director.

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I was very excited for my first ever curly cut, which I told the stylist. However, it did not live up to my expectations. I thought I would be taught techniques and talked through the process. The only thing the stylist spoke about was the products she used. She also used very high heat when she diffused my hair. I didn’t expect to pay so much for simply a cut and style. Of course the curls looked great but this wasn’t what I had hoped for.

Comment

I got a great cut and I love my hair, however, I did not feel the experience reflected how much money I was paying for my treatment. I felt as though I was getting judged for the condition of my hair and I felt embarrassed. I also felt as though I was just being rushed through and that time was not properly taken to listen to what I really wanted or was looking for. Personally I would’ve recommend as for over £100 for a treatment I expect to get a great overall experience not just a good cut.

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It must depend on who you get, the stories that you see on instagram are nothing like what you receive. I just don’t feel like I was listened to, enough questions were asked and enough time and attention was given. I’ve been left with a style that will be hard to manage and a colour that is boring - specifically what I didn’t ask for. I made a round trip of 3 hours and took a days holiday to go to salon and was incredibly disappointed. I have made contact with the salon and they offered to rectify but what they were offering was not worth another days holiday and the travel time, which they acknowledged they would never cover due to policy.