Nuala Morey (2597 reviews)

Comment

Most expensive hair cut ever had by far and got to be the worst.

Comment

I was really looking forward to my visit to the salon however was left very disappointed. I was sent information prior to appointment asking that I do not come into the salon but wait outside until I was requested to come in due to stations / equipment needing to be cleaned during this current pandemic. My appointment time was 1 pm I waited outside until 1.20 and received no call I decided to come on into the salon and explained I had been waiting I did not receive an apology and noted other customers were waiting in the salon . I don’t understand why information was send out if this was not adhered too. So my hair was not started until 1.30 I absolutely appreciate that hair appointments can run behind and as long as I am given my allotted time however this did not appear to be the case . Once my hair was cut I was told another hairdresser. would dry my hair given I had choose one of the experienced hairdressers at £85 a hair cut I was disappointed . Once my hair was dry Thomas my hairdressers at the stage had started cutting his next clients hair. He only very briefly came back to my hair and spend less than five minutes he actually mentioned it was still a little heavy . Given I had explained at the beginning my hair I felt was too heavy and needed more layers . All in all I felt very dissatisfied with my experience I felt I was not given the full attention I should have been and whilst I wished I had voiced this at the time given the nxt client was day right next to me it would have been very uncomfortable to do so . I have tried to address this before writing this review but have had no response to messages left . I would appreciate a call to discuss further as soon as possible .

Comment

This was my first time in the salon and I did not feel very welcomed unfortunately. We were offered drinks which was lovely, however my hairdresser Ali was just quite rude during the appointment. Minimal conversation and communication on what she was actually doing to my hair so i have no idea how to recreate when i get home. Just the overall attitude was not very nice and really put a damper on a very expensive experience. The massage she did was absolutely lovely and my hair looks nice but it’s not what i asked for unfortunately. I would return to the salon but i would choose a different stylist. Just customer service and conversation could be improved massively to make the experience a lot better.

Comment

Not satisfied at all with the level of customer service. Stylist was unengaged throughout the visit, very rough with hair throughout the cut. Don't feel like there was any value for money, the cut itself was done dry and took less than ten minutes with minimal care given or consultation. The rest of the time was spent washing and styling hair, styled with SO much product my hair felt horrible and looked awful. Couldn't wait to get home to wash it all out. Stylist gave me forced ringlets which is not the natural state of my hair and the cut is uneven. Bad experience all round, and not worth the money at all especially at £97 for a quick unprofessional trim and then awful styling.

Comment

I booked in to have a fringe trim with a stylist I hadn’t seen before. To start with, she combed my hair dry which is just a no-go with curly hair and then she used blunt scissors to cut my fringe. It felt like my hair was being ripped out and I actually winced in pain. Unfortunately, I wasn’t even happy with the cut and had to fix it myself when I got home.