Nuala Morey (2780 reviews)

Comment

Where do I start? Booked months in advance only to be phoned the week before she wouldn't be in the country so can I come this week. No, I had booked the day off and live 2 hours away. The day before I was called to rearrange again. The time the time. Again I did, phoned 30 mins later to change the time again. Great customer service. With all 3 calls, they were rushed and very little apology. I felt like I didn't matter at all. When I got there the staff all look utterly miserable. My stylist could not have looked more fed up. She hardly spoke to me. I was told my hair was cotty when she nearly pulled my head off running her fingers through it...its curly!!!! The social media really does not reflect the experience and the price was crazy. I was looking forward to it and was completely disappointed. The salon is cramped and in need of updating, painting and cleaning. I would not recommend and will not be returning.

Comment

Without doubt the worst haircut I have ever had. I came out looking like I’d had a 50’s blow dry, but assumed it would look better once I’d dried and styled it myself- I look like a shaggy mess- wave pattern appears to have been cut straight through meaning I have chunks sticking out at angles. I’m disgusted with myself for actually paying. On top of the terrible haircut- Stylist was superficially friendly but checking notifications on her watch whilst drying my hair and gave an overall impression of disinterest- I suspect because I don’t fit the ‘young and gorgeous’ type they seem to attract… or maybe she just didn’t like me/knew she couldn’t work with my hair/didn’t actually care if I returned or was happy. Despite what it says on the website, there is no complimentary massage. Salon door left open in the middle of winter, cold wind blowing round my legs. The coffee I was served was barely warm and tasted like a cheap ‘packet’ mix latte. Looking for positives- the products used seemed good and smelt lovely and thank god she didn’t cut enough of my hair off to prevent me putting it in a ponytail- because that’s where it’s going to have to be until it grows long enough for me to cut it myself- frankly I wish I’d stuck with doing that and not wasted my money on ‘treating’ myself to a haircut in this over priced, over hyped salon.

Comment

Most expensive hair cut ever had by far and got to be the worst.

Comment

This was my 3rd appointment , previous appointments have had some bumps, however they were very minor. This time has been one disaster after another. From turning up to find someone else is cutting my hair , and not being informed before the actual appointment, to receiving 2 text messages whilst in the salon, asking me to turn up later (even when it takes 1 1/2hrs to get there) …. Being asked again if I’d like a shoulder massage only for me to have to check the product before it takes place as the oil contained lavender…. And I am allergic to it ! To my hair being cut at so many different layers I have long on top of short, very short pieces at the front (I can’t even tuck behind my ear) and when I asked if the lady could make the short bits not so blunt… to be told it’s down to my hair ! To the dryer being used too hot and too close to my scalp and one ear … that I had to keep pulling away or putting my hand on my ear to prevent it being scalding to leaving the salon with very wet hair with so much product that my hair became matted and it took almost an hour after my appointment to finish drying …..and I had to go home and wash it all over again. Going to the hairdresser is a treat for me, especially at this price … so to leave with such a bad experience and have to pay for the privilege is just down right upsetting. I always go with any recommendation made by the stylist as they know their craft, however when I said I didn’t want my hair to be in a triangle shape cut, I wasn’t expecting to have an all over the shop cut that just sits so weirdly … and be told it’s my hairs fault as it’s curlier in some places more than others ! As experts in curly cuts , I was looking forward to leaving the salon feeling a million dollars… not the way I did. Really disappointing

Comment

I was really looking forward to my visit to the salon however was left very disappointed. I was sent information prior to appointment asking that I do not come into the salon but wait outside until I was requested to come in due to stations / equipment needing to be cleaned during this current pandemic. My appointment time was 1 pm I waited outside until 1.20 and received no call I decided to come on into the salon and explained I had been waiting I did not receive an apology and noted other customers were waiting in the salon . I don’t understand why information was send out if this was not adhered too. So my hair was not started until 1.30 I absolutely appreciate that hair appointments can run behind and as long as I am given my allotted time however this did not appear to be the case . Once my hair was cut I was told another hairdresser. would dry my hair given I had choose one of the experienced hairdressers at £85 a hair cut I was disappointed . Once my hair was dry Thomas my hairdressers at the stage had started cutting his next clients hair. He only very briefly came back to my hair and spend less than five minutes he actually mentioned it was still a little heavy . Given I had explained at the beginning my hair I felt was too heavy and needed more layers . All in all I felt very dissatisfied with my experience I felt I was not given the full attention I should have been and whilst I wished I had voiced this at the time given the nxt client was day right next to me it would have been very uncomfortable to do so . I have tried to address this before writing this review but have had no response to messages left . I would appreciate a call to discuss further as soon as possible .