Nuala Morey (2798 reviews)

Comment

Before my appointment I was already really anxious about the experience as I always have bad experiences with hair cuts as I have so much hair and it seems to put people off. Anyway, on arrival I was not greeted or welcomed at all. I understand everyone was busy but to quickly look up from the current client and say something like ‘won’t be a minute’ or similar wouldn’t have taken much effort from them and would have helped me feel at ease a bit more. I thought the end result was okay but not value for money which is a shame, maybe I should have paid the extra for the director.

Comment

I was left waiting for an hour without being told this would be the case before my hair was cut. I wish I was at least been prewarned or told on arrival. The hair cut itself was lush, the girl who did it was lovely etc but the waiting time was unacceptable. I understand these things happen but no warning or communication made it a whole lot worse... I paid full price as I understand it is no ones fault when these things happen and I didn't want anyone to lose out on their wages..but please just communicate when these problems occur so I don't have to leave work early/could run errands in the hour delay.

Comment

I am really happy with the cut and think this is the best cut and blow dry that I have since using the salon. However today was the first time I have had my hair coloured. I don’t feel this was an excellent experience and having followed the instagram account and watched others in the salon I don’t feel I had the same treatment and not overly happy with the end result. The consultation was short, I have watched people have colour examples shown to them so they know what to expect this did not happen. The process was not explained as it is when I have been for previous cuts. I appreciate that I should have used my voice more but when you have not been through this experience you trust and expect the professional to guide you a little more. I feel a little flat in regards to the colour as it’s quite contrasting against my original colour. I will continue to use the salon because in terms of products, cut and knowledge it’s excellent but I feel a little deflated by the colour which I’m hoping will improve. I feel the amount that it costs I should love it and right now I don’t and feel a little disappointed.