Macadamia Hair Spa (5847 reviews)

Comment

I REVISITED THE SALON AGAIN YESTERDAY AS I DIDN'T THINK THE FIRST ROOT COLOUR HAD COVERED MY ROOTS PROPERLY. THE STAFF KINDLY OFFERED TO DO IT AGAIN. I HAD SAID THAT I STILL MAINLY WANTED TO STAY BLONDE. THE COLOUR THAT WAS ADVISED UNFORTUNATELY WAS A STEP TOO FAR AS IT TURNED OUT TO BE TOO DARK AT THE ROOTS AND HAS MADE IT LOOK BRASSY THIS ALSO ALTERED THE REST OF MY HAIR COLOUR . AS IT WAS APPLIED STARTED TO FEEL VERY HOT AND FELT LIKE IT WAS BURNING MY SCALP. THE SALON WAS VERY BUSY AT THE TIME I DID ASK A STAFF MEMBER TO REMOVE THE HOT ELECTRIC HEATER AS THIS WAS MAKING IT MORE UNCOMFORTABLE IT WAS REMOVED. THE END RESULT OF THE COLOUR CHOSEN WASN’T WHAT I WAS EXPECTING. I FELT THE NEED TO WRITE THIS SURVEY THIS WOULDN’T STOP ME FROM RETURNING AS I FELT EVERYONE ONE WAS REALLY FRIENDLY AND WELCOMING. KIND REGARDS LYN

Comment

The Lady I saw on my last visit to Macadamia Hair spa was very friendly and had good customer service skills. I usually only book with a master specialist, I don’t think whome I saw was a master specialist. I showed a photo and tried to describe what I wanted but it didn’t translate into the cut and style I received. The cut is neat and fine for the most part but I noticed it is a lot shorter than I intended it to be and the is a lot more effort put into styling when going to an alternate salon. I have decided to book my next few appointments with a different salon. I seem to get closer to the photo of any styles I provide and when discussing with my stylist they seem to grasp the correct length. I actually stated number 4 for my sides as I wanted more length and body to them. However the sides of my hair are really quite short.