Kudos (3597 reviews)

Comment

Friendly staff, Lovey environment. However, the session was rushed at the end- quite frankly it was an awful blow dry, the price was totally inflated for what I received. Very very disappointed- I had to come home and redo it myself!!!! Total waste of £63!!! Feel like I have been taken advantage of.

Comment

I don't feel the stylist listened to my requests properly either that or she just didn't understand. I got home and looked in the mirror to see myself properly for the first time to find that I had a fringe which was considerably longer on one side than the other and so needed to trim it myself. The back was also longer than I had asked for and the quick glance offered in a mirror didn't give me a chance to gauge the final cut while I was in the salon. Also a cold shampoo was unsatisfactory and I wasn't offered an explanation or perhaps given time for the water to heat up. Definitely not what I would expect for a high cost salon and I will be seriously considering whether to return. The advice offered sounded professional but the actual service was substandard and offering endless drinks doesn't make up for disappointing hair experience. Very disappointing.

Comment

hair wash wasnt comfortable. but stylist was good.

Comment

I am given an appointment time, but have always had to wait longer than 15 minutes before being seen.

Comment

I was disappointed that having talked through what i wanted, and was then told it would be 'no problem' the cut did not come out as i wanted it to, becuase apparently i hadn't got the right hair, so ended up coming out looking like i went in but with my highlights done. An expensive trim!!

Comment

I understand there is an extra cost for PPE but think it should be clear an amount is being added to the cost of treatment. I appreciate the cost of PPE is likely to be the space however long a treatment is but £3 on top of a 10 minute treatment of £13 is more proportionately and visually than on a £90 hair treatment. Should this be added as a percentage to seem fairer. Please don’t feel I am unhappy contributing it’s just an observation. I just want to say I feel safe and in a clean and secure environment while at the salon so would like to thank you for that and all you do. Have a lovely Christmas.