Jo and Cass Hair & Beauty - Preston (2651 reviews)

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Brittany Smith is an amazing stylist who also goes that extra mile for the customer and I always leave with amazing hair !!!! Can not recommend her enough.

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Nicole is amazing

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Hi Joe and Cass, I would like to complain about my latest experience at Jo and Cass. I have only just got over the nightmare where I can talk about it and email you. I Booked appointment online on Thursday 28 March. I called Preston Jo and Cass in the morning on Friday 29 March to voice our concern that Our son is 2.5yrs old and check who he was booked in with? We were informed it was a senior stylist, Victoria, who has experience with working with children and not to worry. Saturday 30 march, attended Jo and Cass at 4.20pm for appointment that was scheduled at 4.30pm. We got taken to seat where stylist can cut Or sons hair and asked to wait for stylist to return. She asked how we would like his hair cutting, we showed her a picture and she said she doesn’t work with clippers so she’ll have to see if someone else would be able to do Sons haircut. That’s when we realised it’s not the stylist we were booked in with (ie Victoria). Upon her return, we asked the stylist her name, she advised Amy and that she’s new and only does scissor cuts. Amy advised that no other stylist was available and asked if we wanted to reschedule but we reluctantly asked her to cut Son’s hair using scissors (as our whole day was planned around Son’s haircut). Amy started cutting our Son’s hair while he was asleep but as he woke up he was started crying, that’s when Amy said she wouldn’t be able to carry on and wanted to stop. We managed to calm Our son and asked Amy to continue, which she did. That’s when my husband was asked to pay for Son’s haircut, part way through the haircut, which he did as it was close to closing time. As soon as my husband paid for the haircut Amy said she wasn’t comfortable and wanted to stop, we asked Amy to clean up the sides (near the ears) and then she can stop, which Amy complied. We are totally appalled by their service and I was left in tears when I left. We were assured that the haircut was going to be with a senior stylist, Victoria but we were left with Amy, who was not confident cutting a little boys hair. We were asked to reschedule the appointment but we had planned the whole day around our little boys haircut. We were asked to pay half way through the haircut so that the salon can close at 5pm. In hindsight, we wouldn’t have paid until we were satisfied with the haircut, which we weren’t as Amy took off a very small amount of hair and wasn’t confident cutting a little boys hair. Amy didn’t even use a spray bottle to wet the hair before she cut it. Amy did the best she could and kept apologising that she wasn’t the stylist we were booked in with. I have previously been to Jo and Cass numerous times and been happy with the service. I was expecting the same kind of service however I was left in tears due to the whole situation. I await to hear back from yourself as to how you can resolve this issue. Kind Regards Sumaiya PS. Amy did the best she could but she was put in a difficult position by Jo and Cass. We have lost confidence in Jo and Cass due to our latest experience. I spoke to a gentleman before we left with regards to our experience and he advised me to email you with any complaints as he noticed I was in tears when I was leaving.