Jo and Cass Hair & Beauty - Preston (3313 reviews)

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Hi Joe and Cass, I would like to complain about my latest experience at Jo and Cass. I have only just got over the nightmare where I can talk about it and email you. I Booked appointment online on Thursday 28 March. I called Preston Jo and Cass in the morning on Friday 29 March to voice our concern that Our son is 2.5yrs old and check who he was booked in with? We were informed it was a senior stylist, Victoria, who has experience with working with children and not to worry. Saturday 30 march, attended Jo and Cass at 4.20pm for appointment that was scheduled at 4.30pm. We got taken to seat where stylist can cut Or sons hair and asked to wait for stylist to return. She asked how we would like his hair cutting, we showed her a picture and she said she doesn’t work with clippers so she’ll have to see if someone else would be able to do Sons haircut. That’s when we realised it’s not the stylist we were booked in with (ie Victoria). Upon her return, we asked the stylist her name, she advised Amy and that she’s new and only does scissor cuts. Amy advised that no other stylist was available and asked if we wanted to reschedule but we reluctantly asked her to cut Son’s hair using scissors (as our whole day was planned around Son’s haircut). Amy started cutting our Son’s hair while he was asleep but as he woke up he was started crying, that’s when Amy said she wouldn’t be able to carry on and wanted to stop. We managed to calm Our son and asked Amy to continue, which she did. That’s when my husband was asked to pay for Son’s haircut, part way through the haircut, which he did as it was close to closing time. As soon as my husband paid for the haircut Amy said she wasn’t comfortable and wanted to stop, we asked Amy to clean up the sides (near the ears) and then she can stop, which Amy complied. We are totally appalled by their service and I was left in tears when I left. We were assured that the haircut was going to be with a senior stylist, Victoria but we were left with Amy, who was not confident cutting a little boys hair. We were asked to reschedule the appointment but we had planned the whole day around our little boys haircut. We were asked to pay half way through the haircut so that the salon can close at 5pm. In hindsight, we wouldn’t have paid until we were satisfied with the haircut, which we weren’t as Amy took off a very small amount of hair and wasn’t confident cutting a little boys hair. Amy didn’t even use a spray bottle to wet the hair before she cut it. Amy did the best she could and kept apologising that she wasn’t the stylist we were booked in with. I have previously been to Jo and Cass numerous times and been happy with the service. I was expecting the same kind of service however I was left in tears due to the whole situation. I await to hear back from yourself as to how you can resolve this issue. Kind Regards Sumaiya PS. Amy did the best she could but she was put in a difficult position by Jo and Cass. We have lost confidence in Jo and Cass due to our latest experience. I spoke to a gentleman before we left with regards to our experience and he advised me to email you with any complaints as he noticed I was in tears when I was leaving.

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I booked my daughter and son in and noone specified anything about how much I was wanting to cut off. The stylist who saw my son was great but the lady that was meant to cut my daughter refused to see her because of how much I wanted off. Found another hairdressers who were fantastic round the corner - house of hair and beauty and now our whole family will be moving hairdressers! We've been at Jo and Cass for years but definitely been put off now.

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I was very disappointed with the whole experience today. When I arrived for my appointment I was waiting at the reception for about 5 minutes before I was seen to and then another few minutes before my appointment was confirmed as the hairdresser couldn’t find my booking even though I had been sent a message confirming my appointment. After getting my appointment confirmed, I was then asked by the hairdresser who was going to look after me what I wavered done even though I had already explained all this before. So I explained I had booked for full colour and trim. The hairdresser coloured my hair and then left me to attend to another client. It was coming on to an hour and I tried to get someone’s attention as I was getting concerned about being left there without anyone checking if hair was ready for wash. One of the male hairdresser got my attention and he took me to get my hair washed and midway through the original hairdresser came back to finish washing my hair. The hairdresser then asked what I wanted doing with my hair and I said just a trim which she did and curled it. In the whole 2hrs I was there, never once was I offered a drink yet other customers seem to be offered one. The hairdresser then asked me to come to the reception whilst I was still in the gown which u removed and left it on the reception desk. When ur cand to paint she charged me more than I was quoted and when I questioned it, I was told it was because she had to use extra dye on my hair yet all I was having dune was just my roots!! I was so shocked!! I will never use this company again as I felt customer service was the worse I’ve had and would never recommend them. So disappointed with the whole experience!!!

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Just for washing my hair and cutting the ends I paid £38.40 plus a £9.60 deposit. The woman who was supposed to take care of me was more focused on walking and talking to her friends.

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Really awful client experience. Difficult to book. Phones unanswered. Feedback treated as if I'm at fault. Reception disinterested. I booked online, but no confirmation was sent despite the deposit being taken. I rang to confirm. No answer despite repeated attempts. In the end I rang the "Ring us if there's a problem number" and no one wanted to help. I rang the other salons and they offered to "put something out on the manager's chat" then said they'd call me back but didn't take my name or number. The contact by phone was so difficult that when I arrived at the salon, asked if your phone lines were down and explained about the problem I'd had, the person literally replied with, "Sorry, but that's not my problem. We don't have a receptionist". I asked who was in charge and she pointed vaguely across the room and said, "Brittany". Hair Stylist (Shaun) seemed competent, took time to understand my requirements then never engaged in any conversation whatsoever after that. Nothing at all. Not unpleasant, just not interested. I tried to let him know about the booking problem and he just shrugged. It may be a decent cut - I'll see when I wash it myself - but the experience was cold, disinterested, on the edge of hostile. I left feeling deflated and insulted. Utterly vile experience.

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Have not visited Jo or Cass hair.