Jo and Cass Hair & Beauty - Preston (3313 reviews)

Comment

Beautiful salon the stylists are so lucky to work in an environment like that Cute haircut received No explanation of what was being used at the back wash , wasn't even asked if the water temperature was ok for me No offer of a treatment or what would be good for my hair type Hair from another client on the floor at my section 30 degrees heat outside and not even "offered" a refreshment although a huge bar is in the salon No aftercare or offered or a rebook in 6 weeks I am gutted about the service - all I wanted was to find a salon that wanted me and would give me a not just a great haircut but a great service Every new client is a client from another salon - never forget that

Comment

Usually I love this salon and never had a problem before but this time it was awful. It’s been a few days and still not feeling any happier. My fringe was absolutely butchered and I mean butchered. Iv had to go home and try to salvage it the best I can but im so embarrassed and upset about it. I only get my hair cut maybe twice a year at a push and I always like the leave with my hair feeling fresh. But Iv left with all my split ends still in tact. My ends still look all damaged and frayed. I appreciate I did say that I wanted to keep my long hair but I also said I’m happy to take off and inch or so to make sure all the ends were cleaned up. She took so little off that all my ends are still damaged. When you’re paying over £50 for a cut you want to know it’s a thorough cut….the blow dry shouldn’t take longer than the actually hair cut. Twice I told her that my fringe had been ruined and twice she just smiled and said “no Iv just blended it in” you can clearly see off the pic that nothing has been blended and everything is uneven. I made it very clear I like a very curved shaped fringe. She just cut straight across and cut it all off on one side but missed half of it so when brushed and sitting naturally I have two fringes….the one I went in with and the one she massacred. Between that and the split ends still being there and the layers that are non existent I’m really gutted about it. Going to have to pay again to try and have it fixed

Comment

The receptionist was really rude. I bought hair product and questioned if I could return it, due to find it cheaper online. I then received a rude response and felt I was looked down on for trying to save some money. I was responded with ‘you can’t return it just because you found it cheaper online’. He then put me on hold without saying and stated I can return it on what days. The hair dresser styling my hair was ragging my hair with the hair brush, she could see my eyes squinting due the the pain yet carried on. Jo and cass is a go to place for me when it comes to hair but probably not after today

Comment

Not the relaxing experience I was hoping for. Very loud drilling whilst maintenance was being carried out. £52 a very poor haircut once the curls were washed out. Fortunately hair grows back! But I will not be returning to this salon.

Comment

Came for a blow dry yesterday it was not the best experience the staffs were clearly in a hurry as it was closing time if they did not want to provide me a good quality service why leave a slot for appointment in the bookings page in the first place? Also i was asked to come 20 minutes early i did so despite that the service was not the best did not like my curls as it was not what i normally get done My hair was pulled very hard to an extent i got an head ache the hair wash has still left my hair greasy

Comment

Have to admit this wasn’t the best experience of a hairdressers I’ve ever had. I felt a little bit like I was hindrance and completely just forgotten about and done in a rush while in between someone having foils done. Trying to get a conversation out of my hairdresser was like trying to get blood out of a stone. The hair cut was fine but nothing spectacular. I booked in for a cut and curly dry, I didn’t get the curly blow dry, basically booted out of the seat. The whole experience was not worth £30. The lady who washed my hair, was lovely. I don’t think I’ll be returning.