Jo and Cass Hair & Beauty - Preston (3279 reviews)

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Have to admit this wasn’t the best experience of a hairdressers I’ve ever had. I felt a little bit like I was hindrance and completely just forgotten about and done in a rush while in between someone having foils done. Trying to get a conversation out of my hairdresser was like trying to get blood out of a stone. The hair cut was fine but nothing spectacular. I booked in for a cut and curly dry, I didn’t get the curly blow dry, basically booted out of the seat. The whole experience was not worth £30. The lady who washed my hair, was lovely. I don’t think I’ll be returning.

Comment

I was a regular client up until February 2022 where I decided to grow my hair out. This I did and booked my appointment 2 weeks ago with the person who had always previously done my hair and I was happy with the service I received. On the morning of my appointment I received a call to say he would be unable to do do my hair and another stylist was available of the same standard. If I wasn’t going on holiday I would have postponed and now I wish I had! I went in with reference pictures of what I was wanting, all long gentle v cuts with layers and face framing with curtain bangs. Something easy to style and still be able to but in a high pony.The stylist agreed to this and before washing used clippers to get some of the length down before washing. I don’t know whether he then forgot what pictures I showed him but he proceeded to tell me where he would take the length to. That’s not the length I now have. He’s done a good cut but not at all what I asked for. He even did what he said he wouldn’t do which is take it to a length that kicks out. I now can’t have my hair up other than in a low pony and it is back to where it was a year ago. All I can do is now wait for it to grow. I feel bad that I didn’t say something at the time but I hate confrontation and I was trying to be positive, writing this isn’t something I would ever normally do, but I feel gutted, it took me a year to get to that length and I’m now stuck with a hairstyle where it kicks out and I can’t do any of the things I mentioned. I wanted volume, big bouncy, easy to style and most of all to look like the pics I took as reference I can’t even see the length when I bring it forward. It’s like a long layered bob cut straight no v in sight. Gutted to say the least! Staff were nice, friendly I do think my stylist could have talked more. I was doing all the talking and I don’t even talk that much! Just a shame he couldn’t follow my requests and gave me what I didn’t ask for and what he said he wouldn’t do. I still can’t get over how short my hair is. It mentions below about someone contacting me but what’s the point they can’t stick my hair back on. The fear I had of hairdressers had diminished after having such a good stylist previously but it’s now come back tenfold. I don’t think I will be stepping inside a salon for a very long time!

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Very disappointing

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The stylist looked in a hurray. Hard brushes on the scalp, inspite of telling her at the start to be gentle. The clipper machine was being run on the head as if it was running on a road. I asked for a glass of water but the girl never acknowledged. Terrible experience, not returning again

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I’m not one to usually complain. But your prices online are completely different to what I payed a cut and wash online is £32.50 with £9.60 to be paid online as a deposit. Then in the salon I paid 34.95 in person with was including student discount. Which I think is completely unfair/ unreasonable. Totally about £45. Additionally my hair dresser was brutal with the hair brush and cut my hair wet but didn’t double check it once dry leaving a few strands longer which I had to cut myself once home. Overall experience was disappointing

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Was really disappointed, going to the hairdressers is supposed to make you feel good about yourself not the opposite. I had to go home and start fixing the haircut myself it was awful and the way it was blow dried was just awful too. I came out looking much worse than I did before and was so ashamed to be seen on the way home. I was genuinely upset as it was my first time going to a hairdressers In a long time after a bad experience and I even told the hairdresser that but she barely spoke to me throughout the appointment and did not show any compassion about my being self conscious about having thin hair. I’m sure she knew I didn’t like it, she didn’t look like she did either. It was everything I said I didn’t want, it’s was very disconnected and looked like 2 different haircuts. And the hair wash was painful to be honest she kept scratching my ears with her nails and when she took me back to the chair to comb my hair she did a couple of strokes and gave up, she made me feel very self conscious about my thinning hair. All in all, I came away feeling really sad and I wouldn’t want anyone else to feel that way. You never know what’s going on in someone’s life and in my opinion you should come away from an appointment feeling amazing not ashamed and embarrassed. Will not be returning unfortunately.