Jo and Cass Hair & Beauty - Preston (3159 reviews)

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Booked an appointment at 3pm which was then moved to 12 and then made to wait nearly 30 mins before I was acknowledged

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I felt the srrvice wasn't very well tailored for my 6 year old. When I rang I was told there were no appointments available and was told there were some for the next day at full price. When i went online there were plenty so I booked online. My daughter required a toaster seat and when it came to washing her hair I didn't notice but a lot of water trickled down her back and made her while back and clothes wet to which the stylist said it's because my daughter wasn't looking up when told at time of washing! She wasn't looking up as much as she should but her clothes and back shouldn't have got that way and the stylist shrugged it off. Overall not impressed not worth the £18.50 at half price and would never pay the full price!! Need to be mor3 child friendly rather than just shrugging them off cos it maybe it was just my child this happened to. Won't be using them again.

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It looks a mess

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The staff were polite and I was happy with the hair cut but it felt a bit rushed and over priced for the service I received

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I apologise for the ratings but I did not feel this was great service. The cut was .ok.. not even offered a drink. My hair was not finished with straighteners as always is. Just left a little unfinished and 'wispy'... Staff on phones .. just a little unprofessional I feel.

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Usually I love this salon and never had a problem before but this time it was awful. It’s been a few days and still not feeling any happier. My fringe was absolutely butchered and I mean butchered. Iv had to go home and try to salvage it the best I can but im so embarrassed and upset about it. I only get my hair cut maybe twice a year at a push and I always like the leave with my hair feeling fresh. But Iv left with all my split ends still in tact. My ends still look all damaged and frayed. I appreciate I did say that I wanted to keep my long hair but I also said I’m happy to take off and inch or so to make sure all the ends were cleaned up. She took so little off that all my ends are still damaged. When you’re paying over £50 for a cut you want to know it’s a thorough cut….the blow dry shouldn’t take longer than the actually hair cut. Twice I told her that my fringe had been ruined and twice she just smiled and said “no Iv just blended it in” you can clearly see off the pic that nothing has been blended and everything is uneven. I made it very clear I like a very curved shaped fringe. She just cut straight across and cut it all off on one side but missed half of it so when brushed and sitting naturally I have two fringes….the one I went in with and the one she massacred. Between that and the split ends still being there and the layers that are non existent I’m really gutted about it. Going to have to pay again to try and have it fixed