Jo and Cass Hair & Beauty - Preston (3313 reviews)

Comment

I booked my daughter and son in and noone specified anything about how much I was wanting to cut off. The stylist who saw my son was great but the lady that was meant to cut my daughter refused to see her because of how much I wanted off. Found another hairdressers who were fantastic round the corner - house of hair and beauty and now our whole family will be moving hairdressers! We've been at Jo and Cass for years but definitely been put off now.

Comment

I was very disappointed with the whole experience today. When I arrived for my appointment I was waiting at the reception for about 5 minutes before I was seen to and then another few minutes before my appointment was confirmed as the hairdresser couldn’t find my booking even though I had been sent a message confirming my appointment. After getting my appointment confirmed, I was then asked by the hairdresser who was going to look after me what I wavered done even though I had already explained all this before. So I explained I had booked for full colour and trim. The hairdresser coloured my hair and then left me to attend to another client. It was coming on to an hour and I tried to get someone’s attention as I was getting concerned about being left there without anyone checking if hair was ready for wash. One of the male hairdresser got my attention and he took me to get my hair washed and midway through the original hairdresser came back to finish washing my hair. The hairdresser then asked what I wanted doing with my hair and I said just a trim which she did and curled it. In the whole 2hrs I was there, never once was I offered a drink yet other customers seem to be offered one. The hairdresser then asked me to come to the reception whilst I was still in the gown which u removed and left it on the reception desk. When ur cand to paint she charged me more than I was quoted and when I questioned it, I was told it was because she had to use extra dye on my hair yet all I was having dune was just my roots!! I was so shocked!! I will never use this company again as I felt customer service was the worse I’ve had and would never recommend them. So disappointed with the whole experience!!!

Comment

Just for washing my hair and cutting the ends I paid £38.40 plus a £9.60 deposit. The woman who was supposed to take care of me was more focused on walking and talking to her friends.