Jo and Cass Hair and Beauty - Lancaster (3443 reviews)

Comment

I think lady that wash my hair was her first time, I had colour everywhere after she washed, ears, front, colour product still on my head.. also ALL my back was completely wet!! From the top of my back until my trousers.. I was so cold, lady that had to dry my hair had to wash my hair again and dry my shirt .. so unpleasant experience, feel so frustrated and cold... Justification was lady that wash my hair was junior! But come on!

Comment

Left waiting for nearly half an hour then the blow dry and curling was rushed and dropped out as soon as I left the salon

Comment

I booked with a hairdresser I have used before only to be called an hour before my appointment to be told she wasn't in due to a bereavement in the previous week. I was not impressed that the salon had waited till an hour before to let me know. The hairdresser I was re booked with was really good however the experience in the salon was abysmal. You may serve tea with a lovely oblong plate with tiny teapot and milk jug but that does not give you the right to treat people like a number, maybe a course of being genuine rather that trying to extract money from people would be worthwhile. I had booked, colour, cut and threading. Had my colour and cut and was taken to the reception to pay and was being charged for my threading that I hadn't had, when I questioned this the threading appointment was much later and I did not have time to hang around, completely disorganised. The receptionists had very abrupt attitude and I left feeling like the £80 I had spent was worth it for the hair cut but felt very let down by the way I was treated, at that price I expect to be looked after. I have rebooked but will be cancelling.

Comment

My stylist was running 30 mins late... fair enough, I was offered a complimentary drink and conditioning treatment for the inconvenience. I got a cup of tea but no complimentary treatment. My stylist didn’t introduce herself so I have no idea of her name and no apology or explanation as to why she was so late until she had almost finished my hair. She was very rude about my hair after I explained I hadn’t had it cut for so long (mainly because of bad experiences!) I won’t be coming back here again, as I don’t know the stylists name I can’t ask not to have her again, so lost a potential repeat customer.