Jo and Cass Hair and Beauty - Lancaster (3462 reviews)

Comment

the whole experience is wonderful. improvement to be made on the hair products they use, Wella is the worst I ever have. All the environment, service, stylist I can rate nearly 5 stars, but the hair product they use are so cheap, not worth for that price. I did full-color, there not with treatment or not hv a selection for me to do hair treatment. when I back home and do the wash after a day, you can tell how bad the product damaged your hair. My hair used to be very soft, but after the color, is superdry and rough. I don't mind to pay higher price to receive better qulity of product for my hair. Highly recommend them to upgrade the product. I know there good products can avoid those problems.

Comment

Both myself and my daughters visit your salon on a very regular basis. We see the following members of staff on our regular appointments, all of which provide superb, friendly and very professional service on each and every visit. They make us feel extremely comfortable and welcome each and every time. The only criticism I have is the equipment provided in the beauty section could do with an update. Often the nail lamps don't work or bulbs are out in the beauty rooms or supplies are extremely low with the girls often having to share products between clients at the same time. This doesn't make their jobs very easy at all. It would be nice to see some further investment in beauty dept to help the girls provide an even better service to your clients. Hair - Leanne and Karen Beauty - Sandra, Rachel, Lauren, Ellie Reception - I hope you find this feedback constructive and helpful.

Comment

I enjoyed my experience and was extremely satisfied with the care I received. However I am disappointed as I made sure that I had signed up for the lowest level for the cheapest price and even email before to confirm that the price would be 27, but after the haircut was done I was told it would be 35. I understand the change in price due to the amount of care I received, however I wasn't told that this change would happen. In the future I would advise customers to be told at what point any further care will call for a price change. Again, extremely satisfied with care and haircut, just that point.

Comment

Claire is a fantastic hairdresser and I am always happy with the quality of service and the haircut I receive. However the environment at Jo and Cass salons has slowly been deteriorating in recent years and needs a deep clean and some new equipment.

Comment

You are always greeted in a warm fashion and looked after, but today I had to ask for a drink and the chair behind me had dirty tissues and a dirty towel on it. Very unusual. Koula as usual was wonderful.

Comment

The staff on the Reception/pay desk are more often than not inattentive and disinterested in customers. There have been only a handful of times when I've not had to wait for staff to finish personal conversations before serving customers. There is only one member of staff who always goes the extra mile and is friendly and chatty, working on Reception as far as I've observed. The stylist who I use is always up to date with the latest colouring techniques and is forthcoming with recommendations for alternative styles/ colours which I like!