Jo and Cass Hair and Beauty - Lancaster (3691 reviews)

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Holly B listened exactly to what i wanted, was kind and welcoming throughout, and i left confident and feeling beautiful. couldn’t have asked for better

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Great cut with Izzy, thanks!

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Lovely friendly person. Very professional

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Lois great and goes out of her way to help :)

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Fantastic experience

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I had an excellent hair cut and colour at Jo and Cass at the weekend as always, the hairdressers are knowledgeable and friendly, super receptive to discussing what I would like and very considerate of my medical issues/chronic pain. Whoever I book with I always end up feeling and looking great on the way out. It’s clear the staff are all excellently trained and really nice people - I can’t give high enough credit for the actual quality of the cuts and colours I’ve been getting here for years - I don’t even live in Lancaster anymore, and I won’t get my hair done anywhere else, I’ve been coming here for about 15 years. The only one negative which has oddly happened on both of my last two appointments - I think just from a bit of bad luck - when my stylist asked if I would like a drink at the start of the appointment - and asked someone to make it for me, it never came. She chased it up later, and it still didn’t come. It took about an hour and a half from arriving to actually be made a coffee - (my poor hairdresser was super apologetic as I had seen her ask 2 people to make it and then she was obviously busy doing my actual hair) - it’s just unfortunate that this has happened on my last appointment as well. It’s just a bit awkward to keep being forgotten about, as it takes away from the experience when everything else is such good quality, and you’re sitting under heat lamps in the summer without a drink. Again, can’t fault the haircuts, just a bit disappointed that this has happened twice in a row.