Houghton Cuts Hair & Beauty (1524 reviews)

Comment

I booked an appointment with a stylist to find out at the end of the appointment it was another stylist that had been doing my hair. . And no one thought to tell me ! I asked for a cut but I received a trim instead . The salon also freezing cold. The stylist was more expensive than the one booked which wasn't a problem financially but again they should inform customers that it's going to cost more . This is the third poor experience in this salon so it's sayonara from me !

Comment

I arrived early for my appointment. No one spoke to me, I had to ask if they were expecting me and they said yes. At around the time of my appointment I was offered a drink. I waited for 40 minutes after my appointment time, no one spoke to me during this time. I then asked what time my appointment was as I assumed I’d got it wrong, I was told yeah, it was a while ago, but the person having her hair done had thick hair so blame her. The person getting their hair done was the child of a member of staff who I’m assuming had been pushed in at the beginning of my appointment. I found this extremely rude. Such a shame as when I eventually got my hair done about 50 Minutes after my appointment time, the hair dresser was lovely, knowledgeable and I was really happy with my hair cut. It would have been nice to have been told they were running late and given the option to come back, rather than being ignored for all that time and only given an explanation when I asked.

Comment

Had gel toes and have had to go and get them redone

Comment

Booked my appointment 3 weeks ago for eyelash infills I am a regular customer for over 3/4 years now. Booked in with nadina was told she was too busy to do my lashes which I had the appointment in for 3 weeks in advance. Had my lashes done not thick enough to what I normally get not going to last me the next 3 weeks like I normally do going to cost me more to sort out. Never had issues however not very happy about this. Going to have to spend money on strip lashes to thicken my eyelashes up costing me more money. Staff are lovely I can not fault them however feel let down when had an appointment booked in advance and changed last minute when I arrived at salon.